Supervisor, Operations, Renewable Programs

11/01/2024

Locations: Westwood, Massachusetts; Berlin, Connecticut

This position will supervise certain operational components of the company’s renewable energy incentives programs in MA and CT (SMART, RRES, NRES, LZREC). Responsibilities include vendor oversight, customer /installer payment of incentives, as well as monitoring the meter data collection, delivery, and billing processes as they pertain to program participants. Supervises staff and vendors responsible for incentive payment processing and other renewable energy credits. Responsible for successful implementation of process improvements including those related to customer experience, incentive program process streamlining, and consumer education. Oversees compliance to regulatory and applicable financial regulations.

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions: 

• Documents detailed processes and procedures associated with incentive payment processing and renewable energy credits.  Updates as required based on continuous improvements to the process.
• Works with Manager to develop and provide status reports to meet the needs of regulators and Eversource Management.
• Supervises vendors associated with the Renewable Programs, including the Solar Incentive Servicing vendor and other vendors working solely for Eversource.
• Serves as operations subject matter expert on distributed generation processes and resources to ensure that the requirements & final system design reflect SMART program requirements, enrollment & payment processes and a positive customer experience.
• Supervises solar-related staff.
• Identifies and implements criteria for quality control measures for all program activities.
• Acts on customer survey data including survey results and associated recommendations to improve customer satisfaction scores for Eversource.
• Represents Eversource at statewide meetings attended by all distribution companies.
• Works collaboratively with other internal Eversource departments to ensure a positive customer experience.
• Manages databases and tools to confirm eligibility, participation, appropriate rates and production meter reads so that invoices for payments can be issued or approved, and so that the Renewable Programs Group will act as the responsible group to settle customer or regulatory requests for clarification or payment information.

Qualifications:

Technical Knowledge/Skill:

• Demonstrates competency and proficiency in oral and written communications.
• Customer driven, displays initiative, accepts responsibility, takes ownership and goes beyond what the job requires.
• Results oriented, holds others accountable, participates in and facilitates team effectiveness, builds key relationships, assumes the role of team leader, thinks and acts analytically.
• Makes sound decisions to support the mission.
• Applies knowledge and skill to solve problems; and responds promptly, appropriately, and constructively to employees.

Education:

• A bachelor’s degree in business, finance or closely related discipline required. 
• Master’s degree preferred.

Experience:  

• Five (5) plus years of related experience, or the equivalent combination of educational background and relevant work experience

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $ $114,750 - 127,500 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.