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Manager, Field Communications

04/04/2023 Locations Hooksett-NH
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This position is jointly accountable, with other Electric Operations’ Managers, for providing safe, reliable and cost-effective electric service to customers. This position is responsible for the effective management of the Company’s transmission and distribution protection and control, Supervisory Control and Data Acquisition (SCADA), and voice and data communications systems assets and activities. Responsible for developing the budget, setting plans and goals, and overall management of area personnel and resources.

Essential Functions: 

  • Approves, directs, and oversees the development and implementation of policies for transmission and distribution communication and control systems. 
  • Responsible for planning and directing the day-to-day installation, operation, inspection and maintenance of transmission and distribution (T&D) relay, SCADA, and communications equipment and systems.  Ensures that the systems in place are maintained according to applicable statements of policy.
  • Recommends and implements plans, policies, and programs which promote improved, safe, reliable, and efficient operations and maintenance of the T&D communication and control systems.
  • Ensures compliance with applicable testing and maintenance requirements of the Northeast Power Coordinating Council (NPCC), North American Electric Reliability Corporation (NERC), Federal Energy Regulatory Commission (FERC), and other regulatory bodies.
  • Identifies and implements improvements in all communication and control systems, processes, and procedures.
  • Establishes plans to improve the cost effectiveness, timeliness, and reliability of T&D communication and control system operations.
  • Ensures cost effective, high quality, and timely delivery of construction, maintenance, and operational services to internal and external customers.
  • Manages, selects, coaches, and develops area staff.  Assesses the need for and oversees implementation of programs to ensure employees possess technical and behavioral skills required to support operating plans.  

Education:  Requires a Bachelor Degree in Engineering, Business, related discipline or equivalent experience.  MS in Engineering or MBA preferred.

Experience:  Requires a minimum of ten (10+) years managing or supervising groups engaged in transmission/distribution or related activities, with seven (7) years of related experience.  Demonstrated experience in developing a supervisory team, and a union workforce.

Technical Knowledge/Skill:  Requires extensive knowledge of the Company’s transmission and distribution protection and control and communication systems.

Please submit a resume with your application.

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
  • Work is performed primarily in an office environment, which requires sitting, standing and general movement throughout the office area.  Manages a workforce that operates on a 24 hour, 7-day per week basis in multiple locations.  This will require visiting multiple locations on a frequent basis.  Attends to problems in off-hours and for extended periods.

Mental Aspects:

Work involves calculating, comparing, technical writing, editing, planning, evaluating, interpreting, organizing, consulting, analyzing, designing, documenting, specifying, coordinating, implementing and presenting.  This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.  Coordinates emergency response activities that could last for extended periods.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Cascade and translate strategies into action plans.
  • Communicate goals and priorities (company, department, team); ensure line of sight
  • Drive accountability/monitor progress
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Role model honesty and integrity in all communication and actions
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Track commitments and follow-up

Manage and Develop People

  • Create individual development plans with direct reports
  • Set realistic performance objectives
  • Give ongoing, honest feedback; coach for success
  • Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

  • Surface and address competing goals
  • Encourage cooperation/remove obstacles between functions
  • Conduct teambuilding/development processes
  • Encourage collaboration
  • Guide team in translating organizational goals into day-to-day work

Create a Diverse, Inclusive Workforce

  • Involve employees/seek input in decision making, on continuous improvement ideas and change
  • Diversify staff, where possible, in hiring/promotions
  • Seek opportunities to utilize diverse suppliers

Lead Change

  • Exhibit a “can-do” attitude to successfully develop and implement changes in strategy, priorities and work processes
  • Respond positively to new demands or circumstances
  • Act optimistically to influence others to embrace change

Focus on the Customer

  • Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
  • Be a role model for the business on delivering superior customer service

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

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  • Operations, South Hooksett, New Hampshire, United StatesRemove