Manager, Operator Qualification Program

05/04/2023

Locations: Shrewsbury, Massachusetts

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The Manager, Operator Qualification Program manages the OQ (Operator Qualification) Program including, plan administration, vendor management, stakeholder management and record validation (database management) required by 49 CFR and is responsible for the design, development and delivery of all gas operations and support training programs for Eversource.  This position ensures all training programs, curriculum and instructional methods are developed in compliance with the Company’s safety policies and programs, as well as federal, state and regulatory laws and codes.  This position also ensures classroom and field programs (On-the-Job-Training-OJT) are designed to develop the requisite knowledge, skills and abilities required for the safe and effective performance of field operations work and drives a performance-based culture.  Works closely with Gas Operations management to make certain all training programs are aligned with field operational requirements, as well as in the design and validation of pre-screening and post-employment activities necessary to ensure employees possess the requisite technical and behavioral skills.  

Essential Functions: 

• Oversees design, development and delivery of technical, safety and regulatory training programs and curriculum to provide gas operations personnel with the knowledge, skills and abilities necessary to perform their jobs in a safe and qualified manner.
• Ensures all craft and compliance field and classroom training is consistent with, and supports, operating and maintenance standards, processes, procedures and are in compliance with federal, state and regulatory laws and codes.
• Manages, plans and develops the analysis and determination of indoor and outdoor physical plant and apparatus needs required for all training.
• Manages, develops and administers technical, clerical and physical skills training programs established under Company-Union bargaining unit agreements.
• Researches, recommends and implements best practices for the technical training programs and processes.
• Directs gas distribution classroom training administration activities, including training and compliance recordkeeping and reporting.
• Oversees the management and development of technical training staff.  Assesses the need for, and oversees implementation of, programs to ensure employees possess technical and behavioral skills required to support operating plans.  Manages, selects, coaches and develops technical training staff.
• Manages the prioritization of emergent work, and the planning and execution of the most effective and efficient training strategies and approaches that ensure the continuous learning of the organization.
• Oversees administration of all state hoisting and rigging requirements.
• Regular travel to the Berlin, CT office is required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires a working knowledge of all gas distribution network equipment and vehicles, work practices and procedures, construction and material standards, as well as safety, regulatory and design codes. 
• Requires a demonstrated knowledge in training and development concepts, theories, practices and principals using a Systematic Approach to Training. 
• Requires excellent written and oral communication, presentation and facilitation skills. 
• Ability to use PC desktop applications (e.g. Microsoft Word, Excel, Email).

Education:

• Bachelor’s Degree in Engineering, Business Administration, related discipline or equivalent experience. 
• Advanced degree preferred.         

Experience:                 

• Minimum of ten (10) years of related experience required. Energy delivery and gas utility operations experience is preferred as well as experience in managing employee training activities.
• Demonstrated experience in working and communicating across functional boundaries, interacting with a union workforce and process improvement.

Licenses & Certifications:

• None

Compensation and Benefits:

• Eversource offers a competitive total rewards program.  The annual salary range for this position is $134,110.00 to $149,010.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires sitting, standing and general movement throughout the office area. 
• Job requires driving and traveling to service centers and other electric system sites.

Please include a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.