Skip Navigation



Search Jobs

View All Jobs

Experience a community of support

IT Business Solutions Analyst

03/07/2019 Locations Berlin-CT; Westwood-MA; Manchester-NH

Check out this video and find out why our team loves to work here!

Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities.

Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.



Bachelor’s degree in Computer Science, Information Technology or related discipline with a minimum of 5 years related experience is required.

Candidate must be customer-centric with a demonstrated knowledge of IT development and support processes; initiative; analytical reasoning; and exceptional listening/oral/written communications skills.  Candidate must be able to communicate effectively to all levels of the organization.  Candidate must have strong software development lifecycle (e.g. agile, iterative, waterfall) experience with a focus on requirements gathering and testing.  A working knowledge of requirements and test quality management tools such as HP Quality Center is required. 

Very desirable candidates will bring a consultancy model approach and applied knowledge related to the Business Solutions Analyst role on cross-functional teams implementing Software as a Service (SaaS) and Commercial Off the Shelf (COTS) solutions.  Candidate will have the opportunity to recommend new application systems, features or improvements to IT/business partners based on digital, mobile application, e-commerce experience and industry best practices. 

Experience with Geographic Information Systems (GIS) platforms and data models (e.g. Smallworld, ESRI), Mobile GIS, Engineering Tools (e.g. AutoCAD, Synergi) and customer-related data marts is required.


We seek a talented IT Business Solutions Analyst with GIS and Engineering Tools experience to support projects which include Maximo Spatial for Work and Asset Management (WAM), Mobile WAM and GRID Modernization.  Candidate must be able to travel on short notice within Eversource service territory (CT, MA and NH).

Typical assignments include but not limited to the following:

  • Facilitates meetings, workshops and communications between IT and business partners. 
  • Leads requirements gathering sessions and/or workflow analysis in support of requirements identification to achieve new consolidated business processes and associated IT solutions.
  • Works with cross-functional teams to investigate, capture, analyze and document detailed business and user requirements that effectively translate business opportunities/problems into innovative and practical solutions.
  • Translates business opportunities/problems into a compelling business case narrative that includes executive summary, project scope, objectives, benefits, cost estimate and risks in support of the project initiation through approval process.
  • Develops functional and non-functional requirements documents.
  • Collaborates with UX designers responsible to ensure a user experience aligns with design and requirements.
  • Develops use cases and user stories.
  • Develops requirements traceability matrixes.
  • Assists in the preparation of testing strategy.
  • Facilitates user acceptance testing and/or test coordination with business partners.
  • Supports system integration and UAT testing.
  • Prepares as-is, to-be, context, swim lanes and business process diagrams.
  • Participates in RFI and RFP processes.
  • Performs and documents gap analysis.
  • Works with business partners and 3rd party vendors to elicit requirements needed to support configuration of “Software as a Service” solutions.
  • Understands technically how self-service web sites identify business requirements and codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to customer/consumer problems.
  • Identifies opportunities to improve current processes and acts as a champion for change.
  • Presents new and existing system applications capabilities to users and Key Decision Makers.
  • Acts as a project coordinator for certain business / IT initiatives.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply Later

Sign Up For Job Alerts

Sign up here for job alerts and communications from Eversource.

Interested In*Enter Category, Location or Category/Location pair and click “Add.”

  • IT, Manchester, New Hampshire, United StatesRemove
  • IT, Berlin, Connecticut, United StatesRemove
  • IT, Westwood, Massachusetts, United StatesRemove