Field Communications Technical Lead

05/10/2024

Locations: Berlin, Connecticut

Role and Scope of Position:
Individual will participate in and act as lead for maintenance and/or project activities within the Field Communications department. Establish schedules for self and others, direct and coordinate assigned staff, maintenance crews, and contractors engaged in the installation, maintenance, and repair of communication and/or automation equipment, systems, and associated peripherals.

Essential Functions: 

• Acts as the lead or has overall responsibility for the installation, maintenance and repair of communication and/or automation systems.
• Coordinates, schedules and provides work direction to engineers, test specialists, test technicians, and external personnel.  Oversees safety of assigned personnel in these activities.
• Defines scope of major projects and consults with contractors and/or vendors.  Coordinates and oversees work performed by outside contractors.
• Coordinates maintenance activities with Eversource personnel in other departments.
• Approves test results of engineers, test specialists, test technicians, and vendors.
• Develops lists of spare and replacement parts and makes specifications for same.  Coordinates the usage of spare parts inventories among various sites and systems.
• Interfaces with internal and external Engineering and Design groups to provide field support for successful project completion.
• Analyses and interprets maintenance data.  Verifies and contributes to the completeness and accuracy of maintenance records.
• Identifies common or generic problems with equipment, and institutes or recommends appropriate corrective action.
• Responsible for the effective and efficient use of assigned personnel, equipment and material resources for assigned projects or maintenance work.
• Reviews and evaluates the need for tools, parts, and materials for maintenance work.
• Directs and demonstrates efforts to achieve world-class excellence regarding safe work practices and error-free performance.  Assures compliance with the Eversource safety manual and all company procedures.
• Ensures compliance with applicable regulatory and operational entities, operating instructions, and minimum operating requirements.
• Provides timely and accurate updates, oral and written, for successful completion of assigned projects or maintenance work.  Keeps Supervision informed regarding status of all on-going activities assigned.
• Provides guidance, training, and technical support to engineers, test specialists, and test technicians.
• Promotes teamwork among and between all members of the Field Communications organization and other internal Eversource groups.       
• Responds to emergencies and requests for support outside normal work hours.
• Assumes the duties of the Supervisor during his/her absence.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Thorough knowledge regarding the installation, maintenance, repair, and operation of applicable Field Communications equipment assigned to the hiring supervisor.
• Ability to repair, adjust, test and operate equipment.
• Thorough understanding of safety methods, practices, procedures, and policies.
• Ability to combine theory with practical experience, determines facts, analyze information, make decisions accordingly and resolve problems.  Handles technical investigations regarding equipment mis-operations.
• Strong computer skills and the ability to operate a variety of software programs relating to databases, test equipment, and hardware configuration are required.
• Working knowledge of switching and tagging procedures.
• Ability to recommend future direction(s) of equipment and systems based on changing technology and the availability of spare parts.

       Education:

• Bachelor’s degree in electrical engineering or electrical technology or equivalent           

Experience:   

• Five (5) to eight (8) years of related experience

Compensation and Benefits:

Eversource offers a competitive total rewards program.  The annual salary range for this position is $84800 to $121200 plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits.

Licenses & Certifications:

• must hold a valid motor vehicle license with good driving record

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.