Analyst, Quality Assurance and Control- Gas

12/11/2024

Locations: Berlin, Connecticut; Westborough, Massachusetts

Role and Scope of Position:
Plans, develops, and coordinates activities associated with the Eversource Pipeline Safety and Management System (PSMS) and quality assurance/quality control (QA/QC) program, including the testing, standards development and monitoring of inspection activities associated with Eversource construction and maintenance inspection activities and records management practices. This position will be interacting and engaging with multiple levels of personnel from field supervision to leadership team members. Works frequently with corporate and service organizations in the interest of the department.

Essential Functions:

• Develops QA/QC testing, programs, and procedures; educates employees on their content; and benchmarks Eversource Gas programs to best practice QA/QC programs. 
• Coordinates the review of construction and maintenance inspection procedures and protocols.
• Works with Eversource Gas operations and engineering personnel to prepare inspection/test plans and provides recommendations to the Manager -QA/QC regarding the establishment of in-process inspection hold points (milestones for inspection).
• Coordinates and maintains established computerized system (i.e. Sims) for the tracking of non-compliant observation and follow up corrective action taken
• Maintains the QC SIMS Data base of all reports, QC audit forms maintenance and updates
• Extracts occupational safety data on a regular schedule to provide to the Safety department
• Develops, maintains, schedules and conducts Training sessions for Sims and Power BI users (all manager and Supervisor ranks for operations); Monitors and tracks “High Severity” non-compliant observation follow-up activities in accordance with applicable policies. 
• Engages with the Quality Assurance team to assess trends, risks and develops response/mitigations
• Assists with the documentation, tracking and communicate of Lessons learned.
• Monitors and tracks Haz ID, Near Miss Reporting
• Works with vendors as necessary to schedule work or maintenance on various programs used by the department
• Documents and audits the Company's process around detailed QA/QC receipt inspection of Eversource Gas purchased materials, equipment and parts. 
• Reviews, and maintains Eversource Gas records management practices and procedures and ensures compliance throughout Eversource Gas office and field operations. 
• Maintains as established computerized system for the tracking of corrective action taken on open (outstanding) nonconforming conditions and materials.
• Evaluates Eversource Gas training services through training participation that will lead to the understanding of operations and maintenance functions and report out to the Manager - QA/QC with recommendations.

Technical Knowledge/Skill/Education/Licenses/Certifications:

• Excellent oral and written communication skills.
• Understanding data analysis as it relates to QC or similar analysis.
• Working knowledge of natural gas operations and construction practices is preferred
• Ability to analyze information, determine facts and make decisions accordingly.
• Working knowledge of computer operations such as project management tools and/or MS Office Suite.

Education:

• Bachelor’s degree or equivalent experience

Experience:

• Three (3) to five (5) years of experience working with Office systems and computer experience is required
• Experience in gas distribution, utility or technical experience is preferred
• Experience with PSMS and QA/QC processes related to construction and operations of natural gas systems and facilities is desired

Compensation and Benefits:

• Eversource offers a competitive total rewards program.  The annual salary range for this position is $79600.00 to $99500.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Work includes analyzing, planning, organizing, evaluating and documenting.  This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.