Business Credit and Collections Analyst (Hybrid)

11/01/2024

Locations: Windsor, Connecticut; Berlin, Connecticut

Provides analyses for data to support decisions and planning to address customer balances and ultimately Bad Debt expense. Responsible for extracting data insights from the customer bill journey through payment, payment plans and/or write-off for all operating companies. Utilizes data analytics and working collaboratively with the operational functions, they will assess areas of opportunity and propose process changes that will reduce the risk of write-offs and aged Accounts Receivable. Provides data analysis for regulatory filings and/or responses, projects for system enhancements and collaborates with accounting to provide monthly or annual metrics and analyses to assist with budget planning.

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions: 

• Develops complex SQL queries for operational analysis.
• Continuously develops and maintains data management tools and analytical database (i.e., tables, data dictionary, analysis documentation)
• Utilize Power BI to enhance data-driven decision making and implement automation of recurring reports.
• Monitors and reports on performance, analyze data, recommend improvements to ensure high quality of service to Eversource customers.
• Interacts with various Customer Operations groups to gather clear analytic requirements.
• Prepares data, presentations, reports, or information as needed to assist business improvement initiatives or decision making.
• Reviews policies, procedures and regulatory filings and recommend changes to ensure compliance with state and federal regulations.
• Creates forecasts to assist with Credit and Collections planning disconnect notices, field orders and costs.

Qualifications:

Technical Knowledge/Skill:

• Ability to design, build, analyze, and interpret data models.

• Power BI experience is required.
• Expert level SQL skills required; ability to use and successfully manipulate a large, complex database.
• Analytical skills: ability to translate analytical results into recommended business action.
• Statistical modeling experience a plus

Education:

•  Bachelor’s degree in computer science, engineering, business related field or equivalent experience.

Experience: 

• Five (5) plus years of related experience in Data analysis along with the use a variety of skills, including statistical analysis, database design, and communication.

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $109,000 - $121,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.