Supervisor, Planning and Scheduling and Meter Technical Administration

03/11/2025

Locations: Westwood, Massachusetts; New Britain, Connecticut

Role and Scope of Position:
Responsible for supervising the planning and scheduling of Meter Operations work orders and resources for assigned Eversource territories. A change leader, this position will continually evaluate process improvement opportunities and lead efforts to implement change management in an efficient and productive manner.
Responsible for the overall data integrity and adherence to scheduling standards. Maintains activity models and historical data to provide accurate estimates and forecasts. Works with district supervision to ensure that work activities are completed in the most efficient and cost-effective manner. Responsible for analysis and correction of meter administration exceptions ensuring compliance with Company and regulatory policies and procedures. Adheres to prescribed timeframes for all capital, maintenance, and compliance workload to maximize the productivity of district operations. Responsible for monitoring district performance through utilization analyses.

Essential Functions: 

• Maintains and implements master work schedules for meter operations activities in assigned territory.
• Creates schedules and forecasts for current and future resource requirements. Tracks performance data including adherence to schedule and workforce utilization for continuous improvement of work plan estimates.
• Works with Meter Operations Supervisors in assigned territory to provide contingency plans for rebalancing the workload. Monitors current and future workload to ensure plans and schedules maximize productivity, control costs and meet or exceeds service level agreements (SLAs).
• Monitors assigned territory performance through analysis of workforce utilization and workload trends and productivity. Keeps Meter Operations management informed of results.
• Identifies, develops and implements work processes and best practices for overall planning and scheduling, including leveraging process improvement and robotic process automation.  
• Responsible for the integrity of data input into work management systems and operating databases.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Extensive project and schedule management skills including knowledge of Company work management tools and customer service systems
• Knowledge of customer care, field operations and Company administrative processes including maintenance, safety standards and business processes
• Requires working knowledge of labor contracts
• Ability to use PC desktop applications (e.g., Microsoft Word and Excel)

Education:

• Bachelor’s degree in Business Administration or equivalent experience       

Experience:       

• Minimum of five (5) to ten (10) years of experience in scheduling and project controls or extensive experience in servicing utility customer and supervising employees in a utility customer service or electric or gas operations role                       

Licenses & Certifications:

• Valid driver’s license

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires sitting, standing and general movement throughout the office area.
• Attends to problems in off-hours and for extended periods.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

#custajd

Compensation and Benefits:

$119,220.00-$132,470.00

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.