Supervisor, Customer Billing and Accounting (Hybrid)
10/10/2024Locations Westwood, Massachusetts
Job Description
Supervisor, Customer Billing and Accounting (Hybrid)
10/10/2024Locations: Westwood, Massachusetts
Our Customer Billing and Accounting Supervisor, Plans, coordinates, supervises, and implements customer billing and accounting and credit and collection policies, procedures, and activities for a regional Customer Service Center (CSC).
This is a hybrid role. The first three months are fulltime in the office.
Essential Functions
- Implements all approved customer billing and accounting policies, procedures, and standards in assigned region.
- Schedules and coordinates billing and accounting activities, such as customer billing and review of daily exception reports.
- Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and orders.
- Supervises disposition of daily, weekly, and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
- Administers resolution of significant billing problems and monitors re-billing of same.
- Coordinates and controls billing and accounting activities with affected departments.
- Coordinates and oversees customer billing and accounting activities among affected departments (field and staff).
- Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
- Verifies uniform applications of billing and accounting policies and procedures.
- Implements Billing Systems user testing procedures (new rate schedules, enhancements, and error corrections); coordinates same with Information Systems.
- Provides day to day support to ensure the health and continuous improvement of the meter to bill processes.
- Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
- Performs duties as assigned, by responding to and resolving customer complaints regarding emergencies and storms.
- Reviews daily reports for billing problems or unusual billing conditions.
- Supervises the preparation of billing and accounting reports requested by staff and leadership.
- Develops and reports out key KPI data.
- Provides supervision in the carrying out of policies and procedures specified in the union contract.
Qualifications
Technical Knowledge/Skill:
- Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
- Thorough knowledge of approved rate schedules for customer billing.
- Understanding of meters and their relationships to billing.
- Working knowledge of accounting principles.
- Working knowledge of Data Processing operations as they apply to CSS.
- Ability to work under stress and pressure.
- Knowledge of gas meter and test operations.
- Knowledge of electric metering principles and related policies and procedures.
- Knowledge of appliance service business practices.
- Working knowledge of union contract and labor relations procedures, as they relate to assigned employees.
Education:
- Bachelor’s Degree in business administration, related discipline, or the equivalent experience
Experience:
- Five (5) plus years of customer billing and collections experience or related experience
- Demonstrated leadership abilities
Compensation and Benefits:
- Eversource offers a competitive total rewards program. The annual salary range for this position is $97,000 - $108,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.
#custajd
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Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Overview
As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.
About us
Success Profile
What makes a successful Customer Group employee?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:
- Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
- Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
- Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
Healthcare, Wellness & Disability Protection for you and your Family
- Comprehensive Medical, Prescription, Dental, and Vision Plans, choose the coverage that is right for you and your family
- High deductible health plan option, with generous health savings account (HSA), employer contribution, ($500 individual; $1,000 employee +1 or more)
- Company-paid employee life and accident insurance and options to purchase additional coverage for you and your family
- An award-winning Wellness Program provides up to $200 annually for employees and spouses to adopt and maintain healthy lifestyles
- Health and Dependent care reimbursement accounts
- Sick Time, Short-Term & Long-Term Disability Plans
Work/Life Balance Benefit Programs
- Employee Assistance Program (EAP)
- Multi-faceted Behavioral Health Program
- Care@Work Program (child/elder care), membership/stipend for emergency services
- Adoption Assistance (eligible employees)
- Tuition Reimbursement, Student Loan Refinancing & Student Debt Counselling
- Voluntary benefits platform to access discounted home & auto, identity protection and pet insurance
- Charity donation gift matching
- Volunteer hours at local charities with rewards to our Wellness Program
- Generous time off
- Business Resource Groups for social connection and career development
Retirement Benefits for a Secure Future
- 401k: Up to 100% Employer Match on first 3% of employee's contributions
- K-Vantage: Additional Employer Contribution to the 401k based on age and years of service (2.5% to 6.5%)
- Med-Vantage HRA: Age 40+, receive annual $1,000 contribution to an HRA for post-employment qualified medical expenses
Career Path
-
Associates
-
Reps
-
Supervisors
-
Managers
Employee Quotes
Job Description
Supervisor, Customer Billing and Accounting (Hybrid)
10/10/2024Locations: Westwood, Massachusetts
Our Customer Billing and Accounting Supervisor, Plans, coordinates, supervises, and implements customer billing and accounting and credit and collection policies, procedures, and activities for a regional Customer Service Center (CSC).
This is a hybrid role. The first three months are fulltime in the office.
Essential Functions
- Implements all approved customer billing and accounting policies, procedures, and standards in assigned region.
- Schedules and coordinates billing and accounting activities, such as customer billing and review of daily exception reports.
- Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and orders.
- Supervises disposition of daily, weekly, and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
- Administers resolution of significant billing problems and monitors re-billing of same.
- Coordinates and controls billing and accounting activities with affected departments.
- Coordinates and oversees customer billing and accounting activities among affected departments (field and staff).
- Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
- Verifies uniform applications of billing and accounting policies and procedures.
- Implements Billing Systems user testing procedures (new rate schedules, enhancements, and error corrections); coordinates same with Information Systems.
- Provides day to day support to ensure the health and continuous improvement of the meter to bill processes.
- Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
- Performs duties as assigned, by responding to and resolving customer complaints regarding emergencies and storms.
- Reviews daily reports for billing problems or unusual billing conditions.
- Supervises the preparation of billing and accounting reports requested by staff and leadership.
- Develops and reports out key KPI data.
- Provides supervision in the carrying out of policies and procedures specified in the union contract.
Qualifications
Technical Knowledge/Skill:
- Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
- Thorough knowledge of approved rate schedules for customer billing.
- Understanding of meters and their relationships to billing.
- Working knowledge of accounting principles.
- Working knowledge of Data Processing operations as they apply to CSS.
- Ability to work under stress and pressure.
- Knowledge of gas meter and test operations.
- Knowledge of electric metering principles and related policies and procedures.
- Knowledge of appliance service business practices.
- Working knowledge of union contract and labor relations procedures, as they relate to assigned employees.
Education:
- Bachelor’s Degree in business administration, related discipline, or the equivalent experience
Experience:
- Five (5) plus years of customer billing and collections experience or related experience
- Demonstrated leadership abilities
Compensation and Benefits:
- Eversource offers a competitive total rewards program. The annual salary range for this position is $97,000 - $108,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.
#custajd
#LI-JB!
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Penni McLean Conner is executive vice president at Eversource.
Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.
Five ways we can work together to help communities in need
- Promote economic justice and stability
- Reimagine the safety net
- Respond to the growing eviction crisis
- Create deeply affordable housing and expand supportive services
- Increase access to early education.
We're committed to:
- Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
- Achieving carbon neutrality in our operations by 2030
- Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
- Investing in the innovation of energy infrastructure and new technologies
- Promoting racial and social justice