Supervisor, Customer Billing and Accounting (Hybrid)

10/10/2024

Locations: Westwood, Massachusetts

Our Customer Billing and Accounting Supervisor, Plans, coordinates, supervises, and implements customer billing and accounting and credit and collection policies, procedures, and activities for a regional Customer Service Center (CSC).

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions

• Implements all approved customer billing and accounting policies, procedures, and standards in assigned region.
• Schedules and coordinates billing and accounting activities, such as customer billing and review of daily exception reports.
• Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and orders.
• Supervises disposition of daily, weekly, and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
• Administers resolution of significant billing problems and monitors re-billing of same.
• Coordinates and controls billing and accounting activities with affected departments.
• Coordinates and oversees customer billing and accounting activities among affected departments (field and staff).
• Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
• Verifies uniform applications of billing and accounting policies and procedures.
• Implements Billing Systems user testing procedures (new rate schedules, enhancements, and error corrections); coordinates same with Information Systems.
• Provides day to day support to ensure the health and continuous improvement of the meter to bill processes.
• Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
• Performs duties as assigned, by responding to and resolving customer complaints regarding emergencies and storms.
• Reviews daily reports for billing problems or unusual billing conditions.
• Supervises the preparation of billing and accounting reports requested by staff and leadership.
• Develops and reports out key KPI data.
• Provides supervision in the carrying out of policies and procedures specified in the union contract.

Qualifications

Technical Knowledge/Skill:

• Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
• Thorough knowledge of approved rate schedules for customer billing.
• Understanding of meters and their relationships to billing.
• Working knowledge of accounting principles.
• Working knowledge of Data Processing operations as they apply to CSS.
• Ability to work under stress and pressure.
• Knowledge of gas meter and test operations.
• Knowledge of electric metering principles and related policies and procedures.
• Knowledge of appliance service business practices.
• Working knowledge of union contract and labor relations pro­cedures, as they relate to assigned employees.

Education:

• Bachelor’s Degree in business administration, related discipline, or the equivalent experience

Experience:    

• Five (5) plus years of customer billing and collections experience or related experience
• Demonstrated leadership abilities

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $97,000 - $108,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.