Senior Communications Specialist, AMI Smart Meter Program
03/04/2025Locations Westwood, Massachusetts
Job Description
Senior Communications Specialist, AMI Smart Meter Program
03/04/2025Locations: Westwood, Massachusetts
The Senior Communications Specialist serves as a communications resource supporting the Company’s customer communications and public relations related to the implementation of smart meters in Massachusetts, providing regular strategy and content for communicating with customers, employees, media and other stakeholders.Essential Functions:
- Supports the development and implementation of the AMI smart meter project communications plan, ensuring compliance with regulatory directives and commitments.
- Provides advice and counsel on the best approaches to communicating with customers before, during and after implementation of a smart meter, prioritizing a digital first approach when possible.
- Responsible for the daily activities associated with smart meter-related internal and external communications, as well as coordination of strategy and content planning.
- Ensures the consistency and timeliness of messages for all audiences, including customers, employees, media and others.
- Consults with leadership to develop and implement informative internal and external communications that comply with company guidelines and objectives while furthering the project’s overall goals.
- Strategizes and brainstorms effective methods to engage, inform and influence stakeholders. Develops, supports and guides strategic messaging.
- Develops both internal and external relationships and identifies opportunities that enhance Eversource’s reputation for customer service and industry leadership.
- Monitors industry news about the company, its competitors and smart meters, and identifies emerging issues.
- Prepares and disseminates written smart meter communications through a variety of print and electronic outlets, including e-mail, web, newsletters, letters, brochures, news releases, videos, etc.
- Gathers and understands complex information about smart meters to simplify and communicate effectively with customers and other stakeholders.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Strong communication skills, including written, oral, public speaking and editorial
- Excellent interpersonal skills
- Ability to use PC desktop applications (e.g., Microsoft Word, Excel and PowerPoint)
Education:
- Bachelor’s degree in Communications, Journalism, related discipline or equivalent experience.
Experience:
- Minimum of five (5) or more years in the communications field
- Demonstrated experience in speaking to all audiences
- Utility industry customer communications experience strongly preferred. Experience with AMI smart meters highly desirable.
Licenses & Certifications:
- None
Working Conditions:
- Must be available to work emergency restoration assignment as required.
#corpajd
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:
- Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
- Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
- Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Quotes
Manius,
Staff Accountant
Meet Manius
“I joined Eversource in the hopes to grow and become more than what's expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone.”
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting.”
Melissa, Community
Relations Specialist
Meet Melissa
“I love that my job keeps me on the go and no day is ever the same. Every day I get to work closely with municipal leaders and make sure their needs are being met – leveraging those relationships to work towards a better tomorrow for every community we serve.”
Job Description
Senior Communications Specialist, AMI Smart Meter Program
03/04/2025Locations: Westwood, Massachusetts
The Senior Communications Specialist serves as a communications resource supporting the Company’s customer communications and public relations related to the implementation of smart meters in Massachusetts, providing regular strategy and content for communicating with customers, employees, media and other stakeholders.Essential Functions:
- Supports the development and implementation of the AMI smart meter project communications plan, ensuring compliance with regulatory directives and commitments.
- Provides advice and counsel on the best approaches to communicating with customers before, during and after implementation of a smart meter, prioritizing a digital first approach when possible.
- Responsible for the daily activities associated with smart meter-related internal and external communications, as well as coordination of strategy and content planning.
- Ensures the consistency and timeliness of messages for all audiences, including customers, employees, media and others.
- Consults with leadership to develop and implement informative internal and external communications that comply with company guidelines and objectives while furthering the project’s overall goals.
- Strategizes and brainstorms effective methods to engage, inform and influence stakeholders. Develops, supports and guides strategic messaging.
- Develops both internal and external relationships and identifies opportunities that enhance Eversource’s reputation for customer service and industry leadership.
- Monitors industry news about the company, its competitors and smart meters, and identifies emerging issues.
- Prepares and disseminates written smart meter communications through a variety of print and electronic outlets, including e-mail, web, newsletters, letters, brochures, news releases, videos, etc.
- Gathers and understands complex information about smart meters to simplify and communicate effectively with customers and other stakeholders.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Strong communication skills, including written, oral, public speaking and editorial
- Excellent interpersonal skills
- Ability to use PC desktop applications (e.g., Microsoft Word, Excel and PowerPoint)
Education:
- Bachelor’s degree in Communications, Journalism, related discipline or equivalent experience.
Experience:
- Minimum of five (5) or more years in the communications field
- Demonstrated experience in speaking to all audiences
- Utility industry customer communications experience strongly preferred. Experience with AMI smart meters highly desirable.
Licenses & Certifications:
- None
Working Conditions:
- Must be available to work emergency restoration assignment as required.
#corpajd
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
