Job Description

Senior Account Executive

03/12/2025

Locations: Westwood, Massachusetts

Our Team

We have an exciting opportunity to join the Account Executive team in the Customer Care organization. In this critical role, you will establish and maintain customer relationships with customers participating in the Electric Vehicle Make Ready Program.

This role will position Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders. Serve as an expert and trusted advisor to the New Customer Connection Process to customers and contractors. Facilitates new electric service applications for Electric Vehicle Make Ready and serves as project manager for new electric service applications following the engineering and construction from beginning to end. Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.

The role is based in Westwood, MA.

Essential Functions

Establishes and maintains customer relationships with customers as well as municipal and other customers that take part in the Electric Vehicle Program
Positions Eversource as the highest performing providers of electric delivery services, and customer focused solutions. Serves as the strategic ally with customers, public officials, trade allies, and community leaders.
Serves as project manager for New Electric Service Requests for assigned Customer base and ensures Customers adhere to Eversource’s Line Extension Policies
Serves as the primary point of contact and transacts all Eversource business with assigned major customers with a focus on customer service.
Assists Strategic Accounts Manager in tracking progress on meeting or exceeding Key Performance Indicators, while actively working toward accomplishing these goals.
Actively supports Operating Company during storms, power interruptions or other emergencies. Serves as liaison to major customers and municipalities during emergencies.
Participates in strategic teams as requested, to provide ideas and perspectives to improve operational processes.
Anticipates and proactively reports, recommends, or initiates action to address situations or problems that may impact a customer. Interprets federal, state and local regulations and their impact on customer's electric utility related activities with assistance from legal, regulatory and other relevant departments.
Assists Community Relations department with program activities as appropriate.

Qualifications

Demonstrates and exhibits ability to work in a multi-task, challenging environment in order to meet requests and expectations of multiple customers and company objectives in a timely fashion.
Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.
Strong Computer Skills in Microsoft Excel, Word, PowerPoint knowledge is required.
Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
Ability to apply engineering and economic principles in the areas of customer systems and energy-utilization requirements, financial skills, and experience.
Ability to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource's goals and objectives.

Education:

A bachelor’s degree or equivalent work experience

Experience:

Five (5) plus years of related experience is required in account management, engineering services, customer service, or other related industries.
Customer Service, Engineering or Construction experience in the utility industry preferred.

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $ 122,620.00 - $ $136,240.00 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:

Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Quotes

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Customer
Experience Analyst

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description