Job Description

Field Monitor (Hybrid)

04/16/2024

Locations: Westwood, Massachusetts

This position is responsible for providing auditing and inspection services to customers and internal stakeholders for electric and natural gas energy efficiency projects. This position supports the development, promotion and implementation of energy efficiency programs to meet established goals.
As a sponsor of Mass Save, Eversource administers over $200 million dollars of incentive payments per year to customers for implementing energy efficiency, demand, and electrification projects that would not be executed without this financial support. This role audits buildings to find energy efficiency opportunities as well as providing site inspections reports to the Eversource Project Engineer for their use in vetting the energy calculations they are reviewing as part of the process. The Project Engineers are responsible for providing commercial and industrial customers with accurate, third-party verified energy analysis that is used as the basis for their incentive offer and financial analysis. The Auditor assists the project engineer by providing them with accurate field inspection reports. Join our team of auditors and be a crucial part of accelerating the pace of emission reductions in the state of Massachusetts.

POSITION: Field Monitor

DEPARTMENT: Energy Efficiency

LOCATION: Westwood, MA

RATES OF PAY: Step 1 (6 months) $44.67

Step 2 ( 6 months) $47.92

Step 3 ( 6 months ) $51.08

Step 4 (6 months ) $54.26

Step 5 $57.47

SCHEDULE: M-F, 7:30AM – 4PM

ILLUSTRATIVE DUTIES:

1. Manages and monitors contractor delivery of conservation program audits and services through quality assurance measurement and proper training of contractors.

2. Develops standards and benchmarks for judging the success of contractor performance.

3. Inspects work and records of energy audit contractors to check the quality of work and adequacy of record keeping and financial system.

4. Designs procedures to ensure proper resolution of customer complaints and Inquiries. Conducts necessary Investigations and recommends corrective action.

5. Participates in program planning and preparation of program documents (i.e., Utility Implementation Plan, Budget, Annual Report). Audit buildings to find energy efficiency opportunities

6. Gives Presentations to customers and civic groups to explain Energy Efficiency programs and energy audits.

7. Assists Energy Efficiency Project Engineers conduct their reviews and works under their supervision to provide accurate inspection information.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge:

• Basic knowledge in the areas of lighting, HVAC & fluid handling, refrigeration, compressed air systems, as well as a background with control methodologies and systems, familiarity with engineering economic analyses and manufacturing and industrial processes.

• Demonstrated knowledge of fluid mechanics, thermodynamics, and heat transfer in relation to energy efficiency in commercial and industrial buildings.

• Familiarity with accepted energy engineering and HVAC industry standards, including applicable energy relevant building codes.

• Proficiency with various computer software applications such as spreadsheets, word processing, relational databases, AutoCAD and various energy stimulation tools such as eQuest, AirMaster and MotorMaster.

• Ability to interface effectively and collaborate with clients, peers, project personnel and all levels of management.to develop program-wide policies and procedures, demonstrated ability to take initiative and accountability for results.

Education: Bachelor’s degree in Chemical, Electrical, Energy, Mechanical, or Industrial Engineering or CEA/CEM certification.

Experience: Zero - Three years of relevant experience

overtime pay where approved by supervisor

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Worker Type:

Regular

Number of Openings:

2

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:

Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Quotes

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Customer
Experience Analyst

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”