Supervisor, Single Pole Administration (Hybrid)

11/21/2024

Locations: Springfield, Massachusetts; Southborough, Massachusetts

The Supervisor will be actively involved in assigning third-party and other work, prioritizing assignments, addressing customer requests (new service/reliability) and creating detailed construction designs. Responsible for reviewing and approving work orders for customer, maintenance, annual and project work. The Lead will be actively involved in normal supervisory duties, responsible for the engineering decisions of their team and will audit their work as appropriate. Will participate on the project/budget review committee and meetings. Lead and/or participate on teams that address local and system issues. Individual must have strong communication skills and a strong focus on customer satisfaction, both internal and external.

Essential Functions: 

• Responsible for successful completion of field engineering third-party work (i.e. customer related work, maintenance work, and project work) including preparation of estimates, business policy applications, planning and design, customer contact, allocation and control of resources and construction.
• Responsible for the development of cost effective preliminary and detailed engineering designs and the preparation of work orders and estimates for distribution service/construction projects.
• Responsible for coaching, directing and providing technical support relative to service/project installations, system priorities, engineering guidelines and operating decisions during normal and emergency situations.
• Responsible for designs that can be safely constructed and operated, for ensuring that safe and environmentally responsible work practices are followed and empowering teams to take responsibility for themselves, customers and assets.
• Maintains awareness of customer requirements and customer satisfaction; ensuring that the plans are designed and implemented on time to the customer and built to company specifications and standards.
• Analyzes workload to ensure availability of resources to facilitate completion of engineering priorities, assignments and projects; this includes proper coordination of work activities with other departments, outside contractors, customers etc.
• Able to work with / on cross-functional teams to resolve local and system wide issues. 
• Responsible to assist with evaluation and development of new technology, equipment, systems, tools, standards and procedures.
• Supports regulatory commitments involving local towns, state and federal regulatory agencies.
• Responds to requests for engineering / technical assistance on Power Quality, Root Cause Analysis, Financial Planning and Project Management/Development.
• Responsible for the safety of engineering staff, contractors and members of the public in relation to any project under his/her direction.
• Thorough coaching, feedback, development and training of field engineering staff, encourages continuous improvement of performance through teamwork.  Assesses training needs and helps develop training programs and monitors their effectiveness.
• Responsible for team performance and employee reviews.

Technical Knowledge/Skills: 

• Demonstrates competency and proficiency in oral and written communications;
• Customer driven;
• Displays initiative;
• Accepts responsibility;
• Holds others accountable;
• Participates in and facilitates team effectiveness;
• Assumes the role of team leader;
• Thinks and acts analytically;
• Makes sound decisions to support the mission;
• Applies knowledge and skill to solve problems and respond promptly, appropriately and constructively to employees

Other Skills:

• Ability to effectively deal with people at all levels, both internal and external to the company.
• Effective communication skills with strengths in employee relations focusing on a teamwork environment.
• Has demonstrated through experience, very high standards of professional and technical competence, and to have a complete and thorough knowledge of technical skills.
• Thorough knowledge of distribution standards, policies, regulations, engineering specifications, applicable codes, TEAL contract, I&R book, procedures and practices.
• Provides supervision within the provisions of the agreement between the Company and the local bargaining unit(s).
• Thorough knowledge of Company software and computer navigations skills.

Education:  

• Bachelor’s degree, engineering preferred or related discipline or equivalent technical experience

Experience:  

• Five (5) to ten (10) years of related experience.  Utility distribution engineering experience preferred.  Supervisory experience preferred.                                        

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Compensation and Benefits:

Eversource offers a competitive total rewards program.  The annual salary range for this position is $122,220 to $135,800, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.