Investigator, Revenue (Hybrid)

10/09/2024

Locations: Springfield, Massachusetts; Hadley, Massachusetts

Responsible for conducting Revenue Protection investigations. Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company, and public records, etc.). Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory. Supports the development of new internal and external strategies and participates in the implementation change management process. Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations.

This is a hybrid role. The first three months are fulltime in the office. 

Essential Functions: 

• Builds networks with Law Enforcement Agencies, other utilities, and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft.     
• Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases. 

• Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering.  Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations. 
• Works with supervision to resolve complex issues related to Revenue Protection cases.
• Assists in developing, establishing, and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss.
• Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities, and organizations critical to successful resolution of cases.  Prepares legal documents including affidavits and complaints on behalf of Eversource.  Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings.
• Participates in the development of new Revenue Protection initiatives and the change management process for implementation.

Qualifications

Technical Knowledge/Skill:

Knowledge:

• Understanding of civil, criminal, and business bodies of law. 
• Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual. 
• Thorough understanding of confidentiality practices and union practices and procedures.

Technical Skills:

• Must have strong analytical and problem-solving skills as well as the ability to interpret complex information.
• Must have excellent written and oral communication skills.
• Must be capable of compiling case investigations accurately, thoroughly and in a timely manner.
• Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company.
• Must have a strong detail orientation as well as the ability to be thorough and precise.
• Demonstrated skill with MS Office applications such as Word and Excel

Education:

• A BS degree in engineering, business, related discipline, or the equivalent years of experience.

Experience:     

• Three (3) plus years of related experience are required for the Revenue Investigator level.
• Candidate should possess knowledge of electric and/or gas metering systems. 
• Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred.                                              

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $91,000 - $101,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.