Field Service Representative
04/01/2024Locations South Hooksett, New Hampshire
Job Description
Field Service Representative
04/01/2024Locations: South Hooksett, New Hampshire
Records readings of watt-hour meters and associated demand attachments, obtains probed and radio frequency data, and performs credit and collection activities. Connects, disconnects, installs, removes, and inspects self-contained single phase watt-hour meters.PRIMARY DUTIES
Collects readings both manually and automated of watt-hour and demand meters for completion of field meter orders, missed cycle reads or other purposes
Obtains probed meter and usage data.
Performs credit and collection activities.
Installs/removes single-phase self-contained watt-hour meters, including those associated with the sample test program.
Connects/disconnects single-phase self-contained watt-hour meters.
Connects/disconnects A‑base meters.
Seals meters and associated equipment.
Reports damage or evidence of tampering with meters or wiring.
Utilizes all mainframe computer applications as necessary.
Performs field investigations.
Installs and removes recording voltmeters.
Performs monthly meter inventory.
May be asked to perform the duties of an AMR Driver.
Performs other duties as assigned.
This position will have storm restoration and emergency assignments
TYPICAL REQUIREMENTS (Minimum)
Training and Experience
High School diploma or equivalent.
Prior electric utility experience preferred.
Knowledge/Skills
Demonstrated understanding of and ability to apply electrical theory. Mechanical aptitude and manual dexterity. The proven abilities to: perform work safely and with minimum supervision in adverse weather conditions: present a professional image and communicate tactfully and effectively with customers; follow instructions. Clerical perception.
The salary range for this position starts at Step 1 $28.19 and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.
License(s)/Certificate(s): Motor Vehicle Operator’s license required. A proven, safe driving record is required.
Knowledge of geographical area is desirable.
SOURCE OF DIRECTION
Meter and Services Supervisor, Working Foreman
NOTE: This description does not describe all of the responsibilities inherent in this position. It provides as much detail as necessary to distinguish this position from all other positions.
#custajd
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Overview
As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.
About us
We are Eversource
At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.
Success Profile
What makes a successful Customer Group employee?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:
- Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
- Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
- Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
Healthcare, Wellness & Disability Protection for you and your Family
- Comprehensive Medical, Prescription, Dental, and Vision Plans, choose the coverage that is right for you and your family
- High deductible health plan option, with generous health savings account (HSA), employer contribution, ($500 individual; $1,000 employee +1 or more)
- Company-paid employee life and accident insurance and options to purchase additional coverage for you and your family
- An award-winning Wellness Program provides up to $200 annually for employees and spouses to adopt and maintain healthy lifestyles
- Health and Dependent care reimbursement accounts
- Sick Time, Short-Term & Long-Term Disability Plans
Work/Life Balance Benefit Programs
- Employee Assistance Program (EAP)
- Multi-faceted Behavioral Health Program
- Care@Work Program (child/elder care), membership/stipend for emergency services
- Adoption Assistance (eligible employees)
- Tuition Reimbursement, Student Loan Refinancing & Student Debt Counselling
- Voluntary benefits platform to access discounted home & auto, identity protection and pet insurance
- Charity donation gift matching
- Volunteer hours at local charities with rewards to our Wellness Program
- Generous time off
- Business Resource Groups for social connection and career development
Retirement Benefits for a Secure Future
- 401k: Up to 100% Employer Match on first 3% of employee's contributions
- K-Vantage: Additional Employer Contribution to the 401k based on age and years of service (2.5% to 6.5%)
- Med-Vantage HRA: Age 40+, receive annual $1,000 contribution to an HRA for post-employment qualified medical expenses
Career Path
-
Associates
-
Reps
-
Supervisors
-
Managers
Employee Quotes
Chad, Customer
Experience Analyst
Meet Chad
“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”
Lezanne, Customer
Experience Analyst
Meet Lezanne
“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”
Candaliza, Contact
Center Representative
Meet Candaliza
“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”
Job Description
Field Service Representative
04/01/2024Locations: South Hooksett, New Hampshire
Records readings of watt-hour meters and associated demand attachments, obtains probed and radio frequency data, and performs credit and collection activities. Connects, disconnects, installs, removes, and inspects self-contained single phase watt-hour meters.PRIMARY DUTIES
Collects readings both manually and automated of watt-hour and demand meters for completion of field meter orders, missed cycle reads or other purposes
Obtains probed meter and usage data.
Performs credit and collection activities.
Installs/removes single-phase self-contained watt-hour meters, including those associated with the sample test program.
Connects/disconnects single-phase self-contained watt-hour meters.
Connects/disconnects A‑base meters.
Seals meters and associated equipment.
Reports damage or evidence of tampering with meters or wiring.
Utilizes all mainframe computer applications as necessary.
Performs field investigations.
Installs and removes recording voltmeters.
Performs monthly meter inventory.
May be asked to perform the duties of an AMR Driver.
Performs other duties as assigned.
This position will have storm restoration and emergency assignments
TYPICAL REQUIREMENTS (Minimum)
Training and Experience
High School diploma or equivalent.
Prior electric utility experience preferred.
Knowledge/Skills
Demonstrated understanding of and ability to apply electrical theory. Mechanical aptitude and manual dexterity. The proven abilities to: perform work safely and with minimum supervision in adverse weather conditions: present a professional image and communicate tactfully and effectively with customers; follow instructions. Clerical perception.
The salary range for this position starts at Step 1 $28.19 and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.
License(s)/Certificate(s): Motor Vehicle Operator’s license required. A proven, safe driving record is required.
Knowledge of geographical area is desirable.
SOURCE OF DIRECTION
Meter and Services Supervisor, Working Foreman
NOTE: This description does not describe all of the responsibilities inherent in this position. It provides as much detail as necessary to distinguish this position from all other positions.
#custajd
Worker Type:
RegularNumber of Openings:
1EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Penni McLean Conner is executive vice president at Eversource.
Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.
Five ways we can work together to help communities in need
- Promote economic justice and stability
- Reimagine the safety net
- Respond to the growing eviction crisis
- Create deeply affordable housing and expand supportive services
- Increase access to early education.
We're committed to:
- Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
- Achieving carbon neutrality in our operations by 2030
- Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
- Investing in the innovation of energy infrastructure and new technologies
- Promoting racial and social justice
