Supervisor, Damage Prevention - GAS

12/10/2024

Locations: Newtown, Connecticut; Norwalk, Connecticut

Role and Scope of Position:
Provides direct supervision and monitoring of Eversource Energy’s Damage Prevention Program for Connecticut Gas Operations. Involves integrated planning, scheduling and execution of facility locating activities, performance measurement and benchmarking, coaching/training, safety adherence, implementing best practices, establishing metrics and driving performance improvements. Extensive communication with customers, community officials, excavators, and Eversource Energy personnel regarding all aspects of damage prevention.

Essential Functions: 

• Oversees all aspects of the damage prevention and compliance program for Connecticut Gas Operations including the supervision of personnel performing facility locating activities.
• Monitors, analyzes and reports on compliance performance with Federal and State excavation laws/regulations for both internal and external parties.
• Assists with investigations and data collection used for regulatory reporting of damage and compliance performance metrics.
• Maintains and monitor databases related to damages and billing to recover damage costs.
• Develops relationships with internal and external stakeholders in order to obtain and share information that will benefit Eversource Energy.
• Supervises implementation of best practices for public awareness, field execution, employee training, work processes and documentation.
• Understands and complies with labor contracts, works to resolve initial grievances and initiates appropriate disciplinary action when required.
• Ensures all work is conducted in a manner consistent with the Eversource Energy’s safety and quality standards as well as Federal and State regulatory requirements.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires thorough knowledge of damage prevention techniques, legislation, utility locating practices and industry trends.
• Able to analyze multiple sources of data and see relationships/patterns/trends, identifying root causes or consequences and implications.
• Takes personal responsibility for correcting problems promptly in an un-defensive manner.
• Strong communication (written and oral), conflict resolution and teamwork skills. 
• Proficient in the use Microsoft Office Products (Excel, Word & PowerPoint).
• Experience and proficiency with relevant company related IT systems.
• Working knowledge of the labor contracts. 

Education:

• Bachelor’s Degree or equivalent experience

Experience:      

• Five (5) to ten (10) years’ experience in field service, utility operations or technical discipline and/or customer service

Licenses & Certifications:

• Valid drivers’ License, D.O.T. preferred

Compensation and Benefits:

• Eversource offers a competitive total rewards program.  The annual salary range for this position is $112410.00 to $124900.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

• Work is performed in a mix of office and field environments which requires sitting, standing and general movement throughout the area along with moderate lifting of equipment (<50lbs). 
• Manages multiple tasks in multiple locations at one time.  This will require visiting multiple locations on a frequent basis.  Attends to problems in off-hours and for extended periods, if necessary.
• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

• Work involves calculating, comparing, technical writing, editing, planning, evaluating, interpreting, organizing, consulting, analyzing, designing, documenting, specifying, coordinating, training, implementing and presenting. 
• Works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

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#LI-RG1

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.