Eversource Energy is seeking a motivated and detail-oriented Summer Intern to assist in improving and documenting key business processes within our internal TIS Dashboard program, housed within SharePoint and a Microsoft Power App. This internship provides hands-on experience in business process analysis, system documentation, data reporting, and process improvement initiatives. The intern will gain exposure to real-world business operations, develop technical and analytical skills, and engage with cross-functional teams.

Key Responsibilities:

Develop an Internal System User Guide

• Review the existing TIS Dashboard program within SharePoint and Microsoft Power App.
• Document system functionality, navigation, and user interactions in a structured guide.

Create a Process Flowchart

• Analyze the system workflows and how they align with business procedures.
• Develop a clear and visually structured process flowchart.
• Identify any gaps or inefficiencies between the system and business processes.

Identify Process Improvements

• Compare business procedures with system capabilities.
• Provide recommendations for process improvements and potential system enhancements.

Reverse Engineer and Develop Reports

• Work from a provided list of reports needed by the department.
• Analyze available system data, determine missing elements, and suggest data sources.
• Create mock-up reports using Excel or Microsoft Power BI.

Develop a Pre-Scoping Meeting Checklist

• Formalize a structured checklist to improve department efficiency.
• Ensure the checklist aligns with business needs and system capabilities.

Preferred Qualifications:

• Currently enrolled in a Bachelor’s or Master’s degree program in one of the following fields:
  • Business Administration, Management, or Operations (for process improvement focus)
  • Information Systems, Computer Science, or Data Analytics (for system documentation and reporting)
  • Industrial Engineering or Systems Engineering (for workflow optimization)
• Strong analytical and problem-solving skills.
• Experience with Microsoft Suite including Excel and/or Power BI.
• Ability to communicate technical and non-technical concepts clearly.
• Experience with process mapping tools (such as Visio, Lucidchart, or Miro) is a plus.
• Detail-oriented with excellent organizational and documentation skills.

What You’ll Gain:

• Hands-on experience in business process analysis, documentation, and reporting.
• Exposure to corporate business operations and IT systems.
• Opportunity to develop skills in data analysis, process improvement, and workflow documentation.
• Networking opportunities and participation in Eversource’s educational training sessions.

Worker Type:

Student / Intern (Fixed Term) (Trainee)

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.