IT Systems Engineer (Hybrid) 

This is a hybrid role. The first three months are fulltime in the office.

Our Team:

The IT Systems Engineer will be responsible for the administration and support of operating systems, workstations, and interface/application servers. Provides technical support for all requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware, and the range of products and productivity tools that support the testing and production environments relating to the operating system.  Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction.  Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components. Plans and implements major software upgrades, ensuring change management procedures and methodologies are implemented and followed.

Essential Functions: 

• Designs, develops, tests, coordinates, implements, maintains and administers Windows based IT Infrastructure and applications
• Analyzes business/technical and related needs and propose suitable solutions
• Creates processes and tools to enhance and streamline support and maintenance process
• Creates revisions to existing programs, systems and procedures
• Uses appropriate tools to troubleshoot and correct deficiencies

• Conducts product research and evaluation
• Designs and implements software; handles hardware configuration
• Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
• Provides technical support including trouble shooting and problem resolution

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Exceptional analytical skills
• Demonstrate strong customer focus, team membership skills and
• Good oral/written communications skills.
• Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required
• Understanding and wide application of technical principle, theories, and concepts in the field.  General knowledge of other related disciplines.   
• Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning

Education:

• Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training              

Experience:      

• Minimum of three (3) to five (5) years of directly related experience                        

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Compensation and Benefits

Eversource offers a competitive total rewards program.  The annual salary range for this position starts at 91,540.00 to $101,710.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits.

Worker Type:

Number of Openings:

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.