IT Manager - Security and Firewalls, Operational Technology (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

Our Team

If you are an experienced cybersecurity leader, mission-driven to protect our nation's Critical Infrastructure, we would love to have you join the Eversource team.

As the IT Manager - Security and Firewalls, Operational Technology you will manage and direct team responsible for overall delivery of security controls within operational technology environments and adherence to NERC-CIP and other relevant regulatory requirements. This role also functions as the service delivery owner of Firewall Operations at Eversource, leading the Firewall Operations team as well as the firewall managed-service provider. 

To accomplish these tasks, the Manager - OT Security and Firewalls must be a capable leader that is familiar with Security Standards, Industrial Control Systems, and underlying principles of networking, infrastructure, architecture, and system integration.

Essential Functions: 

• Lead the Eversource Operational Technology Security program and team to ensure appropriate security controls and CIP compliance for Eversource Critical Infrastructure.
• Deliver security projects and day to day security controls supporting Eversource Operational Technology
• Represent the Eversource CIP Compliance program within the company and externally to auditors, committees, and trade associations.
• Direct team responsible for oversight, delivery and management of Eversource firewall operations activities
• Ensure firewall team is meeting key deliverables and SLAs
• Collaborate with Security Architecture to set overall strategy/direction for network segmentation and protection
• Engage and collaborate with various IT teams and end users to resolve firewall related connectivity issues
• Serve as a point of escalation for firewall related changes or issues
• Reviews and approves firewall change activities while ensuring proper communication, implementation and validation
• Be familiar with current and proposed laws, regulations, industry standards, and ethical requirements related to electric and gas systems
• Manage and encourages new ideas from staff to foster improvements through innovations
• Empower the staff to be accountable and responsible for their own actions and decisions
• Sees beyond the current processes and identifies process improvements
• Must be willing to make recommendations and challenge upwards when appropriate for the best interests of Eversource
• Ability to anticipate and respond to changing priorities, and operate effectively in a dynamic demand-based environment, requiring extreme flexibility and responsiveness
• Produce high quality oral and written work, presenting complex technical matters clearly and concisely with audiences ranging from peers to Sr. Management
• Develops plans, budgets and schedules for budget requirements for on-going operations that meet client operational level agreements.
• Manages technology deployment projects to ensure that the delivery is on-time, within budget and meets the company’s information and system protection requirements.
• Manages technical support personnel, and develop an effective, goal oriented, motivated organization. 
• Manages relationships with vendors and service agreements to ensure that the services provided are high quality and cost effective.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Effective leadership of direct reports including day-to-day coaching and performance management/assessment;
• Effective management and analysis of budgets; demonstrated ability to lead multi-disciplined teams when conducting technology incident root causes and/or investigations;
• Working knowledge of IT business practices and strategies; experience and mastery knowledge of cyber-security principles, technologies and processes;
• Strong analytical and conceptual skills including the ability to solve complex technical problems;
• Strong communication skills including verbal, written and presentation skills.  
• Ability to maintain strong relationships with internal and external auditors, various compliance organizations and external cyber emergency response teams is critical. 

Education:

• Bachelor's degree is required or equivalent years of experience. An advanced degree or cybersecurity certification is preferred  

Experience:   

• Minimum of ten (10) years related experience is required of which 3 years includes supervisory/leadership responsibility
• Familiarity and experience within NERC-CIP regulated environments preferred

Licenses & Certifications:

• Cybersecurity certification preferred (such as CISSP)

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Cascade and translate strategies into action plans.
• Communicate goals and priorities (company, department, team); ensure line of sight
• Drive accountability/monitor progress
•  Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty and integrity in all communication and actions
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them
• Track commitments and follow-up

Manage and Develop People

• Create individual development plans with direct reports
• Set realistic performance objectives
• Give ongoing, honest feedback; coach for success
• Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

• Surface and address competing goals
• Encourage cooperation/remove obstacles between functions
• Conduct teambuilding/development processes
• Encourage collaboration
• Guide team in translating organizational goals into day-to-day work

Create a Diverse, Inclusive Workforce

• Involve employees/seek input in decision making, on continuous improvement ideas and change
• Diversify staff, where possible, in hiring/promotions
• Seek opportunities to utilize diverse suppliers

Lead Change

• Exhibit a “can-do” attitude to successfully develop and implement changes in strategy, priorities and work processes
• Respond positively to new demands or circumstances
• Act optimistically to influence others to embrace change

Focus on the Customer

• Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
• Be a role model for the business on delivering superior customer service

Compensation and Benefits

Eversource offers a competitive total rewards program.  The annual salary range for this position is $153,940.00 to $171,040.00, plus incentive.  Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

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Number of Openings:

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.