IT Associate Systems Engineer, Data Center
04/14/2025Locations East Berlin, Connecticut
Job Description
IT Associate Systems Engineer, Data Center
04/14/2025Locations: East Berlin, Connecticut
Role and Scope of Position:Under direct supervision, handles the maintenance, policy enforcement and onsite support for both corporate data centers. Assists in the support and maintenance of our Data Center management software and assigned ServiceNow modules.
Essential Functions:
Data Center:
- Monthly inventory updates
- Quarterly personnel Data Center access reviews
- Document all data center activities, store logs on data center Teams channel
- Create change requests for major data center activities (such as power installations), represent changes in weekly CAB meeting
- Assist with general infrastructure troubleshooting as requested
- Assist with data center purchases as needed (data center supplies, PDUs, etc.)
- Coordinate hardware decommissioning and e-waste disposal
- Coordinate hardware installations with infrastructure, application and network teams
- Assist with best practice rack management (cables, power, cooling, system distribution etc)
- Point of contact for facilities keeping power panel schedules up to date and new power installs
- Assist maintaining data center assets in the ServiceNow CMDB and asset database
- Assists with analyzing business/technical and related needs and may propose suitable solutions
- Provides technical support including trouble shooting and problem resolution
Service Delivery Support:
- Partakes in the design, development, testing, coordination, implementation, maintenance, and administration of the DCIM application.
- Assists with analyzing business/technical and related needs and may propose suitable solutions.
- Creates processes and tools to enhance and streamline support and maintenance process
- Creates revisions to existing processes, systems and procedures.
- Conducts product research and evaluation for both data center management and ServiceNow.
- Provides technical support including trouble shooting and problem resolution as requested.
- IT ERP Storm support duties as assigned.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Exceptional analytical skills
- Demonstrate strong customer focus, team membership skills and
- Good oral/written communications skills.
- Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required
- Understanding and wide application of technical principle, theories, and concepts in the field. General knowledge of other related disciplines.
- Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
Education:
- Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
Experience:
- Minimum of zero (0) to three (3) years of directly related experience
Licenses & Certifications:
- None
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Role is fully onsite, 40 hrs/week
- 24/7 On Call Support
- Must be available to travel between MA/CT/NH as necessary.
#corpajd
#LI-ES3
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$72,200.00-$80,220.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:
- Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
- Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
- Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Quotes
Manius,
Staff Accountant
Meet Manius
“I joined Eversource in the hopes to grow and become more than what's expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone.”
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting.”
Melissa, Community
Relations Specialist
Meet Melissa
“I love that my job keeps me on the go and no day is ever the same. Every day I get to work closely with municipal leaders and make sure their needs are being met – leveraging those relationships to work towards a better tomorrow for every community we serve.”
Job Description
IT Associate Systems Engineer, Data Center
04/14/2025Locations: East Berlin, Connecticut
Role and Scope of Position:Under direct supervision, handles the maintenance, policy enforcement and onsite support for both corporate data centers. Assists in the support and maintenance of our Data Center management software and assigned ServiceNow modules.
Essential Functions:
Data Center:
- Monthly inventory updates
- Quarterly personnel Data Center access reviews
- Document all data center activities, store logs on data center Teams channel
- Create change requests for major data center activities (such as power installations), represent changes in weekly CAB meeting
- Assist with general infrastructure troubleshooting as requested
- Assist with data center purchases as needed (data center supplies, PDUs, etc.)
- Coordinate hardware decommissioning and e-waste disposal
- Coordinate hardware installations with infrastructure, application and network teams
- Assist with best practice rack management (cables, power, cooling, system distribution etc)
- Point of contact for facilities keeping power panel schedules up to date and new power installs
- Assist maintaining data center assets in the ServiceNow CMDB and asset database
- Assists with analyzing business/technical and related needs and may propose suitable solutions
- Provides technical support including trouble shooting and problem resolution
Service Delivery Support:
- Partakes in the design, development, testing, coordination, implementation, maintenance, and administration of the DCIM application.
- Assists with analyzing business/technical and related needs and may propose suitable solutions.
- Creates processes and tools to enhance and streamline support and maintenance process
- Creates revisions to existing processes, systems and procedures.
- Conducts product research and evaluation for both data center management and ServiceNow.
- Provides technical support including trouble shooting and problem resolution as requested.
- IT ERP Storm support duties as assigned.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Exceptional analytical skills
- Demonstrate strong customer focus, team membership skills and
- Good oral/written communications skills.
- Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required
- Understanding and wide application of technical principle, theories, and concepts in the field. General knowledge of other related disciplines.
- Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
Education:
- Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
Experience:
- Minimum of zero (0) to three (3) years of directly related experience
Licenses & Certifications:
- None
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Role is fully onsite, 40 hrs/week
- 24/7 On Call Support
- Must be available to travel between MA/CT/NH as necessary.
#corpajd
#LI-ES3
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$72,200.00-$80,220.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
