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Supervisor, System Dispatch (Rotating Shifts Required)

11/26/2024

Locations Dorchester, Massachusetts

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Job Description

Supervisor, System Dispatch (Rotating Shifts Required)

11/26/2024

Locations: Dorchester, Massachusetts

Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the Eversource electric distribution system. Supervises and coordinates the above activities within the SOC and in coordination with the Electric Service and Electric Field Operations departments as needed. Serves as switching director as assigned.

Successful candidates must pass pre-employment assessments.

Essential Functions: 

  • Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment.
  • Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system.
  • Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures.  Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, engineering, management etc.) of problems on the electric distribution system and associated restoration progress.
  • Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.
  • Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned.
  • Monitors SCADA, substation, system alarms.
  • Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift.
  • Prepares, disseminates, and maintains the assigned regional operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others).
  • Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides.
  • Supports the Manager and/or Senior Supervisor to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.
  • Trains new dispatchers including assisting in On the Job Training (OJT) for OMS class instruction and switching and tagging procedures.
  • Operates PC based and mainframe applications.
  • Coordinates dispatching activities with appropriate Eversource personnel and outside personnel (i.e., other utilities, government agencies, including: police, fire, Department of Environmental Protection, US Coast Guard’s National Response Center, large customer’s plant engineers, etc.)
  • Subject to on-call duty.
  • Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.
  • Position is responsible to review distribution system events and ensure proper reporting.
  • Communicates new and updated policies and procedures while ensuring compliance.
  • Supervises the safe and efficient restoration of Distribution System outages.

Qualifications:

Technical Knowledge/Skill:

  • Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
  • Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools. 
  • Ability to function under stress of emergency situations for extended periods of time.
  • Thorough knowledge of the switching and tagging procedures
  • Thorough knowledge of electric distribution system operations.
  • Thorough knowledge of applicable PC-based and mainframe applications (e.g.) Microsoft Word and Excel).
  • Working knowledge of labor contracts.
  • Ability to communicate and work effectively with various levels of the organization and outsiders involved with electric distribution operations.
  • Ability to analyze electric distribution system problems and act accordingly.
  • Ability to effectively supervise and direct the work of others.
  • This position will require 24/7 shift rotation coverage.

Education:

  • Bachelor’s degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance OR
  • Associate degree in Engineering, Business Administration or related discipline plus seven (7) years of experience Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance; OR
  • Minimum of nine (9) years in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance.

Experience:        

  • Minimum of five (5) of related electrical utility experience.     
  • Supervisory experience is preferred.
  • This position works rotating 12-hour shifts.

Licenses & Certifications:

  • Critical Infrastructure Protection certification must be maintained annually.

Compensation and Benefits:

  • Eversource offers a competitive total rewards program.  The annual salary range for this position is $123,460.00to $137,180.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

  • Successful candidates must pass pre-employment assessments.
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

#elecajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Overview

If you are looking for a hands-on career or the opportunity to lead a team, then Operations may be for you. We are the main source of providing our customers with the essential product that makes their lives easier—power. Whether you're working with electricity or natural gas, you'll use your mechanical skills in a hands-on job and deliver results to our customers on a daily basis. You'll work collaboratively with a variety of people and departments and learn about different parts of the business while making a big impact for our customers and communities. You'll receive a variety of training to help you learn how to do your job safely. Training includes classroom instruction, e-learning, field simulations and on-the-job learning with a peer coach.

  • Job Level - Entry, Mid,
    Senior, Executive
  • Travel between CT/MA/NH
    may be required

About us

We are Eversource

At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.

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Field Supervisor Opportunities at Eversource

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Success Profile

What makes a successful Electric Operations team member?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Focused
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

  • We are dedicated to our employees and customers
  • Safety is a core value at Eversource
  • We live out our mission of delivering reliable energy
  • We are committed to creating an inclusive workplace where all employees, customers and stakeholders are respected and valued

Career Path

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  • Crew Leads DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Foreman DO NOT FORGET TO ADD ACCESSIBILITY TEXT
  • Supervisor DO NOT FORGET TO ADD ACCESSIBILITY TEXT
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Job Description

Supervisor, System Dispatch (Rotating Shifts Required)

11/26/2024

Locations: Dorchester, Massachusetts

Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the Eversource electric distribution system. Supervises and coordinates the above activities within the SOC and in coordination with the Electric Service and Electric Field Operations departments as needed. Serves as switching director as assigned.

Successful candidates must pass pre-employment assessments.

Essential Functions: 

  • Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment.
  • Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system.
  • Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures.  Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, engineering, management etc.) of problems on the electric distribution system and associated restoration progress.
  • Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.
  • Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned.
  • Monitors SCADA, substation, system alarms.
  • Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift.
  • Prepares, disseminates, and maintains the assigned regional operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others).
  • Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides.
  • Supports the Manager and/or Senior Supervisor to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.
  • Trains new dispatchers including assisting in On the Job Training (OJT) for OMS class instruction and switching and tagging procedures.
  • Operates PC based and mainframe applications.
  • Coordinates dispatching activities with appropriate Eversource personnel and outside personnel (i.e., other utilities, government agencies, including: police, fire, Department of Environmental Protection, US Coast Guard’s National Response Center, large customer’s plant engineers, etc.)
  • Subject to on-call duty.
  • Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.
  • Position is responsible to review distribution system events and ensure proper reporting.
  • Communicates new and updated policies and procedures while ensuring compliance.
  • Supervises the safe and efficient restoration of Distribution System outages.

Qualifications:

Technical Knowledge/Skill:

  • Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
  • Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools. 
  • Ability to function under stress of emergency situations for extended periods of time.
  • Thorough knowledge of the switching and tagging procedures
  • Thorough knowledge of electric distribution system operations.
  • Thorough knowledge of applicable PC-based and mainframe applications (e.g.) Microsoft Word and Excel).
  • Working knowledge of labor contracts.
  • Ability to communicate and work effectively with various levels of the organization and outsiders involved with electric distribution operations.
  • Ability to analyze electric distribution system problems and act accordingly.
  • Ability to effectively supervise and direct the work of others.
  • This position will require 24/7 shift rotation coverage.

Education:

  • Bachelor’s degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance OR
  • Associate degree in Engineering, Business Administration or related discipline plus seven (7) years of experience Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance; OR
  • Minimum of nine (9) years in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance.

Experience:        

  • Minimum of five (5) of related electrical utility experience.     
  • Supervisory experience is preferred.
  • This position works rotating 12-hour shifts.

Licenses & Certifications:

  • Critical Infrastructure Protection certification must be maintained annually.

Compensation and Benefits:

  • Eversource offers a competitive total rewards program.  The annual salary range for this position is $123,460.00to $137,180.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of benefits.

Working Conditions:

  • Successful candidates must pass pre-employment assessments.
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

#elecajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Healthcare, Wellness & Disability Protection for you and your Family

  • Comprehensive Medical, Prescription, Dental, and Vision Plans, choose the coverage that is right for you and your family
  • High deductible health plan option, with generous health savings account (HSA), employer contribution, ($500 individual; $1,000 employee +1 or more)
  • Company-paid employee life and accident insurance and options to purchase additional coverage for you and your family
  • An award-winning Wellness Program provides up to $200 annually for employees and spouses to adopt and maintain healthy lifestyles
  • Health and Dependent care reimbursement accounts
  • Sick Time, Short-Term & Long-Term Disability Plans

Work/Life Balance Benefit Programs

  • Employee Assistance Program (EAP)
  • Multi-faceted Behavioral Health Program
  • Care@Work Program (child/elder care), membership/stipend for emergency services
  • Adoption Assistance (eligible employees)
  • Tuition Reimbursement, Student Loan Refinancing & Student Debt Counselling
  • Voluntary benefits platform to access discounted home & auto, identity protection and pet insurance
  • Charity donation gift matching
  • Volunteer hours at local charities with rewards to our Wellness Program
  • Generous time off
  • Business Resource Groups for social connection and career development

Retirement Benefits for a Secure Future

  • 401k: Up to 100% Employer Match on first 3% of employee's contributions
  • K-Vantage: Additional Employer Contribution to the 401k based on age and years of service (2.5% to 6.5%)
  • Med-Vantage HRA: Age 40+, receive annual $1,000 contribution to an HRA for post-employment qualified medical expenses
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  • Operations, Dorchester, Massachusetts, United StatesRemove