Job Description

Supervisor, Electric Meter Laboratory

03/14/2025

Locations: Dorchester, Massachusetts

Role and Scope of Position:
Plans, coordinates and supervises activities associated with the Electric Meter Lab including testing, maintenance, programming and repair of all new and existing electric meters and associated equipment owned by Eversource. Maintains currency with evolving metering technology. Supervises the field testing of substation, tie line, generation and co-generation metering interfaced with Eversource. Responsible to oversee and/or participate in assignments requiring extensive experience related to electric revenue metering.

Essential Functions:

Implements and administers approved policies, procedures, and standards for electric meter and associated equipment testing, repairs, maintenance, and retirements for shop tests in the Eversource system.
Supervises the testing, programming, maintenance and repair of customer, outside utility and municipal owned meters and associated equipment interconnected with the Eversource distribution and transmission systems.
Supervises the system-wide scheduled field testing, programming and maintenance of all Eversource tie line, substation, primary transmission facility and co-generation metering.
Supervises and participates in the test, evaluation and purchase of electric metering devices and meter replacement parts for Eversource. Maintains meter supplier relations.
Maintains currency with evolving electronic meter technology.
Evaluates new equipment and concepts, performs cost benefit studies and makes recommendations for consequent action.
Provides coordination and execution of large-scale projects and requests.
Supervises implementation and maintenance of electric meter delivery schedule, as dictated by division/district requirements.
Provides complex technical advice on sophisticated metering to internal and external customers.
Ensures the accurate electric meter and associated equipment tests which comply with regulatory and Company requirements and report on same.
Supervises work efforts performed outside the Eversource system including billing, purchase orders, meter records, and account statements.
Acts as the site Environmental Coordinator for the Electric Meter Lab.
Will have storm restoration and emergency assignments.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Education: Bachelor’s degree in engineering or related field or equivalent experience.

Experience: Minimum of 10 years of experience in revenue metering or related technical work.

Working Conditions:

Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

Communicate priorities and goals (company, department, team)
Show how employee’s work fits in
Provide business updates, news
Communicate, communicate, communicate

Build Trusting Relationships

Role model honesty/integrity in communication and action
Balance “getting results” with concern for individual needs
Have honest dialogue with employees; get to know them

Manage and Develop People

Set realistic performance objectives and expectations
Give ongoing, honest feedback; coach for success
Recognize good performance
Visit crews in the field
Remove obstacles to day-to-day performance
Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

Encourage cooperation/remove obstacles between work groups/departments
Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

Ask for employee input on work process/practice improvements and before implementing change that will affect them
Encourage ideas

Lead Change

Deliver effective, positive communications about change to your team
Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
Respond positively to new demands or circumstances

Focus on the Customer

Ensure that everyone on the team understands our customer promise and provides superior customer service
Be a role model for the team on delivering superior customer service

Compensation and Benefits:

Eversource offers a competitive total rewards program. The annual salary range for this position is $123,000 - $137,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

#custajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:

Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Quotes

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Customer
Experience Analyst

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description