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RECRUITMENT FRAUD NOTICE

Administrative Assistant

02/21/2025

Locations Berlin, Connecticut

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Job Description

Administrative Assistant

02/21/2025

Locations: Berlin, Connecticut

Role and Scope of Position:
Performs varied and confidential administrative work including, but not limited to, meeting management, travel management, purchasing-related activities, creation and maintenance of professional business-related materials as well as maintenance of department records. Work requiring a high degree of initiative and judgment. May make decisions in principal’s absence within prescribed limits of authority.

Essential Functions: 

  • Plans setup for and prepares correspondence, reports, records, speeches, and various other materials, some of a complex and highly confidential nature.
  • Proofreads and edits material for grammar, punctuation, and spelling, some of which may be complex in nature and may be typed by others.
  • Acknowledges correspondence, initiates inquiries, and secures information; drafts and composes letters for signature.
  • Prepares and processes various forms and reports such as time sheets, expense reports, authorizations for payment, purchase requisitions, vacation schedules, vehicle reports, etc.
  • Obtains and assembles statistical and other related information; compiles and computes data; prepares various important, regular, and special reports, statements, summaries, tabulations, and schedules.
  • Handles sensitive information and sets up/maintains files and manuals.
  • Receives and distributes mail, prioritizes correspondence, investigates, and follows up as required.
  • Receives visitors and responds to their inquiries.
  • Arranges appointments, meetings, and travel schedules; prioritizes and maintains calendar.
  • Prepares reports, gathers material for inclusion in reports, presentations, or special assignments.  Insures that data is complete and in proper format.
  • Develops input and prepares documentation for budgets and forecasts from source documents.  May perform analyses of budget material for Supervisor’s review and approval.
  • May perform administrative duties for others when needed.

3. Technical Knowledge/Skill/Education/Licenses/Certifications:

        Technical Knowledge/ Skills:

  • Excellent typing skills
  • Thorough knowledge of Microsoft Office Applications (Word, PowerPoint and Excel) is required  
  • Good oral and written communication skills
  • Ability to communicate effectively at all levels with both internal and external to Eversource
  • Demonstrated ability to handle highly confidential or sensitive matters
  • Demonstrated ability/willingness to take initiative and ability to make sound judgement
  • Ability to work independently as well as collaboratively
  • Ability to prioritize and handle multiple tasks
  • Demonstrated ability to manage deadlines, handle confidential and sensitive matters and follow through on assignments

Education/ Experience:

  • High school diploma

Experience:                        

  • Four (4) years of related administrative experience

The annual salary range for this position is $66,160.00 to $73,510.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits

Licenses & Certifications:

  • Certification in secretarial science preferred

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects: Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Follow through on commitments made to manager, colleagues, and customers.
  • Address difficult or controversial issues and encourage others to do the same.
  • Have honest dialogue with others

Manage and Develop People

  • Set performance goals that align with department and company goals
  • Meet regularly with your supervisor/manager to discuss your performance
  • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

  • Work collaboratively within and across the organization to achieve “One Company” and other goals
  • Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

  • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

  • Proactively seek out opportunities to improve business performance and customer service.
  • Respond positively to new demands or circumstances
  • Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

  • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

#custajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

About us

We are Eversource

At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.

Men at work

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Customer Focus
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:

  • Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
  • Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
  • Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Benefits

Career Path

Icon Icon
  • Associates
  • Reps
  • Supervisors
  • Managers

Employee Quotes

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Customer
Experience Analyst

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description

Administrative Assistant

02/21/2025

Locations: Berlin, Connecticut

Role and Scope of Position:
Performs varied and confidential administrative work including, but not limited to, meeting management, travel management, purchasing-related activities, creation and maintenance of professional business-related materials as well as maintenance of department records. Work requiring a high degree of initiative and judgment. May make decisions in principal’s absence within prescribed limits of authority.

Essential Functions: 

  • Plans setup for and prepares correspondence, reports, records, speeches, and various other materials, some of a complex and highly confidential nature.
  • Proofreads and edits material for grammar, punctuation, and spelling, some of which may be complex in nature and may be typed by others.
  • Acknowledges correspondence, initiates inquiries, and secures information; drafts and composes letters for signature.
  • Prepares and processes various forms and reports such as time sheets, expense reports, authorizations for payment, purchase requisitions, vacation schedules, vehicle reports, etc.
  • Obtains and assembles statistical and other related information; compiles and computes data; prepares various important, regular, and special reports, statements, summaries, tabulations, and schedules.
  • Handles sensitive information and sets up/maintains files and manuals.
  • Receives and distributes mail, prioritizes correspondence, investigates, and follows up as required.
  • Receives visitors and responds to their inquiries.
  • Arranges appointments, meetings, and travel schedules; prioritizes and maintains calendar.
  • Prepares reports, gathers material for inclusion in reports, presentations, or special assignments.  Insures that data is complete and in proper format.
  • Develops input and prepares documentation for budgets and forecasts from source documents.  May perform analyses of budget material for Supervisor’s review and approval.
  • May perform administrative duties for others when needed.

3. Technical Knowledge/Skill/Education/Licenses/Certifications:

        Technical Knowledge/ Skills:

  • Excellent typing skills
  • Thorough knowledge of Microsoft Office Applications (Word, PowerPoint and Excel) is required  
  • Good oral and written communication skills
  • Ability to communicate effectively at all levels with both internal and external to Eversource
  • Demonstrated ability to handle highly confidential or sensitive matters
  • Demonstrated ability/willingness to take initiative and ability to make sound judgement
  • Ability to work independently as well as collaboratively
  • Ability to prioritize and handle multiple tasks
  • Demonstrated ability to manage deadlines, handle confidential and sensitive matters and follow through on assignments

Education/ Experience:

  • High school diploma

Experience:                        

  • Four (4) years of related administrative experience

The annual salary range for this position is $66,160.00 to $73,510.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits

Licenses & Certifications:

  • Certification in secretarial science preferred

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects: Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Follow through on commitments made to manager, colleagues, and customers.
  • Address difficult or controversial issues and encourage others to do the same.
  • Have honest dialogue with others

Manage and Develop People

  • Set performance goals that align with department and company goals
  • Meet regularly with your supervisor/manager to discuss your performance
  • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

  • Work collaboratively within and across the organization to achieve “One Company” and other goals
  • Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

  • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

  • Proactively seek out opportunities to improve business performance and customer service.
  • Respond positively to new demands or circumstances
  • Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

  • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

#custajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Penni McLean Conner is executive vice president at Eversource.

Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.

Five ways we can work together to help communities in need

  • Promote economic justice and stability
  • Reimagine the safety net
  • Respond to the growing eviction crisis
  • Create deeply affordable housing and expand supportive services
  • Increase access to early education.

We're committed to:

  • Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
  • Achieving carbon neutrality in our operations by 2030
  • Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
  • Investing in the innovation of energy infrastructure and new technologies
  • Promoting racial and social justice

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