Product Owner
06/27/2025Locations Westwood, Massachusetts; East Berlin, Connecticut; Manchester, New Hampshire
Job Description
Product Owner
06/27/2025Locations: Westwood, Massachusetts; East Berlin, Connecticut; Manchester, New Hampshire
Role and Scope of Position:The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.
Essential Functions:
- Supports online capabilities to deliver process improvements, and system enhancements using the Agile methodology.
- Lead Agile scrum team for digital products and assist in contributing to attainment of customer satisfaction goals through product enhancements and programs that deliver validated business/customer value.
- Ability to lead meetings to discuss issues, identify and recommend resolution
- Be responsible for the various Agile ceremonies Backlog Refinement, Sprint Planning, PI Planning
- Create, maintain, prioritize and deliver on team backlog
- Collaborate with the members of the Agile Release Train (ART) and any other partners to investigate, gather and evaluate proposed technical solutions for the features identified by the Product Manager.
- Decompose features into detailed and well written user stories that effectively translate into a detailed plan which the scrum team will use to turn business requests into functionality that drives business value.
- Identify and accurately document the acceptance criteria in the user stories through SME knowledge, use cases, collaboration with ART and input from the scrum team
- Prioritize user storiesto support the iterative development process from build to launch
- Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria, appropriate acceptance testing was completed, validating the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.
- Collaborate with other product owners, ART, release teams and key stakeholders to support, coordinated deliveryof product roadmaps and strategic plans
- Support the development of new functional flows to improve the digital customer experience.
- Support creation of customer journeys and translates into digital customer experiences that meet their current needs and anticipate their expectations.
- Facilitate the development process and product lifecycle by crafting comprehensive User Acceptance Test (UAT) strategies and actively engaging in UAT to ensure product quality and customer satisfaction.
- Leverage online tools to support segmented and customized online experiences.
- Participate in the development of user experience goals, user stories and provide recommendations (self- determined or team options) that can be used to improve self-service capabilities or support.
- Support both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations.
- Work collaboratively with business and all support partners to drive cross-functional alignment.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- The ideal candidate must demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption.
- Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
- Ability to manage a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.
- Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.
- Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
- Be comfortable bringing new ideas to the team that align with the Digital Roadmap, growth and vision
- Desire to work collaboratively and experienced in driving projects to completion.
Education:
- Undergraduate degree in Communications, Computer Science, Psychology, Digital Marketing, Business Administration, Marketing or Management or equivalent experience.
Experience:
- At least 5 years' work experience preferably working with customer facing and or digital products/projects, using an Agile/Iterative and or Lean methodology.
Licenses & Certifications:
- PO certification or motivation to become certified necessary-required within 1 year in the job
Working Conditions:
- Ability to travel within Eversource territory and to onshore vendor partners as required (approximately 15% of time).
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#custajd
LI-RL1
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$113,000.00-$125,550.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.
About us
We are Eversource
Electric Operations is committed to providing safe and reliable electric service to Eversource customers. The organization is comprised of the following 5 major groups., Electric Field Operations, Emergency Preparedness, Planning and Scheduling, and Substation Operations and Field Engineering and Communications.
Success Profile
What makes a successful Customer Group employee?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
Career Path
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Associates
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Reps
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Supervisors
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Managers
Employee Testimonials
Chad, Customer
Experience Analyst
Meet Chad
“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”
Lezanne, Contact Center
Billing Representative
Meet Lezanne
“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”
Candaliza, Contact
Center Representative
Meet Candaliza
“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”
Job Description
Product Owner
06/27/2025Locations: Westwood, Massachusetts; East Berlin, Connecticut; Manchester, New Hampshire
Role and Scope of Position:The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.
Essential Functions:
- Supports online capabilities to deliver process improvements, and system enhancements using the Agile methodology.
- Lead Agile scrum team for digital products and assist in contributing to attainment of customer satisfaction goals through product enhancements and programs that deliver validated business/customer value.
- Ability to lead meetings to discuss issues, identify and recommend resolution
- Be responsible for the various Agile ceremonies Backlog Refinement, Sprint Planning, PI Planning
- Create, maintain, prioritize and deliver on team backlog
- Collaborate with the members of the Agile Release Train (ART) and any other partners to investigate, gather and evaluate proposed technical solutions for the features identified by the Product Manager.
- Decompose features into detailed and well written user stories that effectively translate into a detailed plan which the scrum team will use to turn business requests into functionality that drives business value.
- Identify and accurately document the acceptance criteria in the user stories through SME knowledge, use cases, collaboration with ART and input from the scrum team
- Prioritize user storiesto support the iterative development process from build to launch
- Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria, appropriate acceptance testing was completed, validating the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.
- Collaborate with other product owners, ART, release teams and key stakeholders to support, coordinated deliveryof product roadmaps and strategic plans
- Support the development of new functional flows to improve the digital customer experience.
- Support creation of customer journeys and translates into digital customer experiences that meet their current needs and anticipate their expectations.
- Facilitate the development process and product lifecycle by crafting comprehensive User Acceptance Test (UAT) strategies and actively engaging in UAT to ensure product quality and customer satisfaction.
- Leverage online tools to support segmented and customized online experiences.
- Participate in the development of user experience goals, user stories and provide recommendations (self- determined or team options) that can be used to improve self-service capabilities or support.
- Support both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations.
- Work collaboratively with business and all support partners to drive cross-functional alignment.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- The ideal candidate must demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption.
- Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
- Ability to manage a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.
- Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.
- Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
- Be comfortable bringing new ideas to the team that align with the Digital Roadmap, growth and vision
- Desire to work collaboratively and experienced in driving projects to completion.
Education:
- Undergraduate degree in Communications, Computer Science, Psychology, Digital Marketing, Business Administration, Marketing or Management or equivalent experience.
Experience:
- At least 5 years' work experience preferably working with customer facing and or digital products/projects, using an Agile/Iterative and or Lean methodology.
Licenses & Certifications:
- PO certification or motivation to become certified necessary-required within 1 year in the job
Working Conditions:
- Ability to travel within Eversource territory and to onshore vendor partners as required (approximately 15% of time).
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#custajd
LI-RL1
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$113,000.00-$125,550.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Penni McLean Conner is executive vice president at Eversource.
Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.
Five ways we can work together to help communities in need
- Promote economic justice and stability
- Reimagine the safety net
- Respond to the growing eviction crisis
- Create deeply affordable housing and expand supportive services
- Increase access to early education.
We're committed to:
- Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
- Achieving carbon neutrality in our operations by 2030
- Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
- Investing in the innovation of energy infrastructure and new technologies
