Job Description

Lead Engineer, AMI Meter Applications

11/21/2024

Locations: Westwood, Massachusetts

We are seeking someone to lead the evaluation, development, and implementation of Advanced Metering Infrastructure (AMI) grid edge meter applications and other advanced AMI functionality. The ideal candidate will possess a deep understanding of AMI systems, strong project management, and a proven history in software development and project management specifically related to metering technologies. This role involves overseeing the development lifecycle for AMI meter applications, ensuring that our solutions meet the highest standards of quality, performance, and reliability. Additionally, this role requires providing business case analysis and reporting to support strategic decision-making, road mapping, and resource allocation.

Essential Functions:

Oversee the design, evaluation, development, and implementation of AMI meter applications.
Ensure that meter application solutions are scalable, reliable, and secure.
Oversee the software development lifecycle, including requirements gathering, testing, and deployment of AMI meter applications.
Monitor metering industry developments and maintain working knowledge of AMI meter application capabilities, trends, and developments. Provide updates to program leadership, highlighting opportunities for enhancing Eversource’s AMI solution.
Support road map for development projects, including defining scope, timelines, and resource allocation specifically for AMI meter applications.
Support business case analysis to evaluate the financial and operational impacts of AMI meter application projects.
Develop detailed reports outlining the cost-benefit analysis, return on investment, and strategic recommendations for AMI projects.
Monitor and report on the performance of AMI meter applications, providing insights and actionable recommendations for continuous improvement.
Lead, mentor, and manage a team of analysts and engineers focused on AMI meters and applications.
Conduct performance evaluations and provide professional development opportunities for team members.
Communicate with internal/external stakeholders; including Operations, Customer Service, Regulatory, and IT, to understand their needs related to AMI meter applications and translate them into technical requirements.
Provide technical support and resolve issues related to AMI meter applications.
Assumes the role of the Manager as required.
Will have a designated Emergency Response (Storm) role.

Qualifications:

Education:

Bachelor’s degree in electrical engineering or computer science.
Advanced degree preferred.

Experience:

Eight (8) plus years in the technical, operational, or engineering aspects of the electrical utility industry.
Knowledge of AMI systems and utility metering infrastructure.
Embedded systems programming; C, C++, Python, etc.
Excellent project management skills
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Supervisory experience preferred.

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Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$141,440.00-$157,150.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description