IT Engineer, Software (Hybrid)
07/30/2025Locations Westwood, Massachusetts
Job Description
IT Engineer, Software (Hybrid)
07/30/2025Locations: Westwood, Massachusetts
Role and Scope of Position:Responsible for working on projects that are currently being developed on by our company. Duties will include but are not limited to developing and directing software system validation and testing methods, as well as directing our software programming initiatives. IT Software Engineer will also be working closely with clients and cross-functional departments to communicate project statuses and proposals.
Responsibilities include defining system functionality and writing code in various languages, like Java, Ruby on Rails or .NET programming languages (e.g. C++ or JScript.NET.). Employees should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.
Ultimately, the role of the Software Engineer is to build high-quality, innovative, and fully performing software that complies with coding standards and technical design.
This is a hybrid role. The first three months are fulltime in the office.
Job Summary
We are seeking an experienced IT Software Engineer to support and lead application maintenance and support coordination with a vendor-managed service. This role focuses on vendor governance, SLA oversight, and ensuring consistent performance across supported applications. While not a development-heavy role, a strong technical foundation is essential to evaluate solutions, manage priorities, and uphold engineering standards.
The ideal candidate also brings an architect-level mindset, contributing to technology roadmaps and medium-term planning—not just maintaining existing systems, but actively looking for ways to evolve them to better support the business over the next 3–5 years.
Key Responsibilities
- Lead and manage the relationship with a vendor-managed service for application maintenance and support, ensuring compliance with internal standards and SLAs.
- Monitor vendor performance, facilitate issue resolution, and drive continuous improvement across services.
- Serve as the primary liaison between internal teams and vendor partners, coordinating priorities and reviewing support outcomes.
- Establish and enforce governance processes, ensuring service delivery meets business needs and security standards.
- Collaborate with stakeholders to translate business requirements into actionable items for vendors.
- Evaluate vendor-delivered technical solutions and assist in resolving escalated or complex issues.
- Contribute to small-scale development tasks, documentation, and tooling that enhance support efficiency.
- Participate in Agile planning to ensure vendor work aligns with internal timelines and priorities.
Technical Skills & Qualifications
- Strong understanding of cloud platforms (e.g., Azure) and DevOps tools (e.g., Azure DevOps).
- Experience managing third-party vendors and support operations.
- Solid grasp of IT service management practices and SLA frameworks.
- Ability to assess technical issues and collaborate with both technical and business teams.
- Familiarity with Agile development practices.
- Experience with Microsoft PowerApps and SharePoint is a plus.
- Working knowledge of code (e.g., Java, .NET, Ruby on Rails) is helpful but not required.
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related field (advanced degree a plus).
- Minimum of 3 years of IT experience, with a focus on vendor coordination, application support, or service delivery.
- Experience with enterprise application environments and support governance preferred.
Leadership & Collaboration
The ideal candidate brings not only operational discipline but also strategic thinking. They communicate clearly, build strong working relationships across teams and with vendors, and take ownership of results. They are curious and proactive—seeking improvements, contributing to roadmap discussions, and helping guide systems toward where they need to be in the next 3–5 years. They value diversity, encourage open feedback, and consistently focus on delivering value to the customer.
Working Conditions
- Must be available for emergency restoration assignments as required.
- Occasional travel within MA/CT/NH may be necessary.
#LI-KS1
#corpajd
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$96,190.00-$106,880.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
Electric Operations is committed to providing safe and reliable electric service to Eversource customers. The organization is comprised of the following 5 major groups., Electric Field Operations, Emergency Preparedness, Planning and Scheduling, and Substation Operations and Field Engineering and Communications.
Meet Snimar
Snimar Chhabra, Director of Enterprise Data and Advanced analytics, shares why she loves helping Eversource make decisions based on data.
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Testimonials
Manius,
Staff Accountant
Meet Manius
“I joined Eversource in the hopes to grow and become more than what’s expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone. To grow, better yet define who I will be, and this has streamed my ambition to explore and introduce my skillsets to become an asset to the company. I am me, I am different in all aspects, I will continue to learn and grow. Most importantly I will push for change, more modern development to catchup to the forever changing era. I am Manius, l Staff Accountant in Plant Accounting and a Co-Lead to the Multicultural BRG, my head held high with respect to everyone.”
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”
Job Description
IT Engineer, Software (Hybrid)
07/30/2025Locations: Westwood, Massachusetts
Role and Scope of Position:Responsible for working on projects that are currently being developed on by our company. Duties will include but are not limited to developing and directing software system validation and testing methods, as well as directing our software programming initiatives. IT Software Engineer will also be working closely with clients and cross-functional departments to communicate project statuses and proposals.
Responsibilities include defining system functionality and writing code in various languages, like Java, Ruby on Rails or .NET programming languages (e.g. C++ or JScript.NET.). Employees should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.
Ultimately, the role of the Software Engineer is to build high-quality, innovative, and fully performing software that complies with coding standards and technical design.
This is a hybrid role. The first three months are fulltime in the office.
Job Summary
We are seeking an experienced IT Software Engineer to support and lead application maintenance and support coordination with a vendor-managed service. This role focuses on vendor governance, SLA oversight, and ensuring consistent performance across supported applications. While not a development-heavy role, a strong technical foundation is essential to evaluate solutions, manage priorities, and uphold engineering standards.
The ideal candidate also brings an architect-level mindset, contributing to technology roadmaps and medium-term planning—not just maintaining existing systems, but actively looking for ways to evolve them to better support the business over the next 3–5 years.
Key Responsibilities
- Lead and manage the relationship with a vendor-managed service for application maintenance and support, ensuring compliance with internal standards and SLAs.
- Monitor vendor performance, facilitate issue resolution, and drive continuous improvement across services.
- Serve as the primary liaison between internal teams and vendor partners, coordinating priorities and reviewing support outcomes.
- Establish and enforce governance processes, ensuring service delivery meets business needs and security standards.
- Collaborate with stakeholders to translate business requirements into actionable items for vendors.
- Evaluate vendor-delivered technical solutions and assist in resolving escalated or complex issues.
- Contribute to small-scale development tasks, documentation, and tooling that enhance support efficiency.
- Participate in Agile planning to ensure vendor work aligns with internal timelines and priorities.
Technical Skills & Qualifications
- Strong understanding of cloud platforms (e.g., Azure) and DevOps tools (e.g., Azure DevOps).
- Experience managing third-party vendors and support operations.
- Solid grasp of IT service management practices and SLA frameworks.
- Ability to assess technical issues and collaborate with both technical and business teams.
- Familiarity with Agile development practices.
- Experience with Microsoft PowerApps and SharePoint is a plus.
- Working knowledge of code (e.g., Java, .NET, Ruby on Rails) is helpful but not required.
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related field (advanced degree a plus).
- Minimum of 3 years of IT experience, with a focus on vendor coordination, application support, or service delivery.
- Experience with enterprise application environments and support governance preferred.
Leadership & Collaboration
The ideal candidate brings not only operational discipline but also strategic thinking. They communicate clearly, build strong working relationships across teams and with vendors, and take ownership of results. They are curious and proactive—seeking improvements, contributing to roadmap discussions, and helping guide systems toward where they need to be in the next 3–5 years. They value diversity, encourage open feedback, and consistently focus on delivering value to the customer.
Working Conditions
- Must be available for emergency restoration assignments as required.
- Occasional travel within MA/CT/NH may be necessary.
#LI-KS1
#corpajd
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$96,190.00-$106,880.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
