IT Business Solutions Analyst-Level 4 (Hybrid)

06/09/2025

Locations: Westwood, Massachusetts; East Berlin, Connecticut

Role and Scope of Position:

Serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Solution, and Enterprise IT Architects, and/or business clients to complete these activities.
Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

This is a hybrid role. The first three months are fulltime in the office.

Essential Functions: 

• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business;
• Leads or oversees workflow analysis in support of requirements identification;
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation;
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies; May coach and mentor others in this effort.
• Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area
• Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility; May coach and mentor others in this effort.
• Ensures solutions meet business needs and requirements; May coach and mentor others in this effort.
• Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices) in collaboration with other IT team members
• Conducts reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable.
• May participate and/or lead others in the development of user documentation and manuals, training materials and/or job aids, when necessary;
• Facilitate and lead less experienced peers in the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
• Accountable for Capital Project Business cases and estimate creation and leads the presentation of said cases to the PMO and Finance; coaches and mentor others in this effort.
• Works with the business to assess proposed enhancement request for value and completeness; leads prioritization efforts with business areas; May coach and mentors others in this effort.
• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work; May coach and mentors others in this effort.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems;
• Proven ability to quickly learn new applications, processes, and procedures.
• Exposure to multiple technologies and application development methodologies; has participated in a large project; Has led the business analysis on a large-scale complex project.
• Knowledge of one or more business domains, and a detailed understanding of how the domains relate and can be assembled into solutions that meet business and IT needs and business strategy.
• Conducts business process analysis and the creation of current/future state process modeling
• Understanding and knowledge of IT service management (ITSM) – specifically demand management;
• Understanding and knowledge of IT standards and controls;
• Ability to work on teams and collaborate effectively with business and technical roles, including influencing stakeholders at different management levels
• Excellent analytical thinking, problem solving and business process optimization skills;
• Excellent written and verbal communication skills; excellent persuasion skills
• Excellent independent planning, organizational and time management skills; ability to manage larger efforts
• Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook;
• Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired;
• Knowledge of financial and cost models, and budgeting;
• Ability to balance the long-term (big picture) and short-term implications of potential solution decisions;
• Ability to manage competing priorities and a track record of following through on commitments;
• Ability to lead small high performing teams to deliver successful outcomes.

Education:

• Bachelor’s degree or equivalent experience.                       

Experience: 

• Minimum of ten (10) years demonstrated application of Business Analysis skills;
• Prior experience in the utility industry is a plus.                        

Licenses & Certifications (preferred):

• IIBA Entry Certificate in Business Analysis (ECBA)
• IIBA Certification of Competency in Business Analysis (CCBA)
• IIBA Certified Business Analyst Professional (CBAP)
• IIBA Agile Analysis Certification (AAC)
• IQBBA Certified Foundation Level Business Analyst (CFLBA)
• IREB Certified Professional for Requirements Engineering (CPRE)
• PMI Professional in Business Analysis (PBA)
• SAFe POPM

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing and typing. 
• Work involves using a computer and telephone as well as personal communication. 

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Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$126,860.00-$140,950.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor