Job Description

IT Analyst, Artificial Intelligence (Hybrid)

08/15/2025

Locations: Westwood, Massachusetts; East Berlin, Connecticut

Role and Scope of Position:

The IT Analyst, Artificial Intelligence (AI) will support the deployment of scalable infrastructure, reusable components, and integrations supporting our enterprise-wide AI tools and platforms. This role will play a key part in building out our internal AI Hub intelligence augmentation capabilities, with a focus on enabling and expanding our enterprise Microsoft Copilot Chat and ChatGPT platform, internal Generative Artificial Intelligence (GenAI) tools, and long-term service capabilities. The role contributes to the planning, financing, implementation, and scaling of core AI services that support intelligence augmentation across the business. It focuses on operating, optimizing, and analyzing AI systems and operations to enhance business performance.

Essential Functions:

Support the design, develop, and maintain AI Hub intelligent augmentation tools and implement strategies
Build scalable frameworks and shared services to support secure, compliant GenAI use across Eversource.
Support custom development of AI-powered applications, tools, and endpoints supporting internal teams and users.
Drive to enable and extend Enterprise ChatGPT and custom GPT capabilities (e.g., RAG, vector search, plugins).
Implement scalable systems that follow security, monitoring, and cost optimization best practices.
Partner with AI Architects, DevOps, and Eversource Architects to define infrastructure standards and deployments.
Implement observability into AI services (e.g., logging, telemetry, performance metrics) to ensure maintainability and traceability.
Evaluate and assess solutions with external APIs, AI model providers, and data services.
Contribute to documentation and support knowledge transfer across engineering and AI delivery teams.
Stay current on emerging trends in MLOps, LLM integration, and AI infrastructure scaling strategies.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Familiarity with AI models and deployment best practices.
Familiarity with DevOps pipelines, CI/CD tools, and infrastructure-as-code frameworks (e.g., Terraform, Bicep, or ARM templates).
Familiarity with capital project management, design, and approvals.
Ability to learn debugging, testing, and documentation skills; ability to work independently in a fast-paced, iterative environment.
The ideal candidate will have a strong analytics background, a understanding of cloud-native infrastructure (Azure preferred), and hands-on experience working with AI models, APIs, or platform.

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Business or a related field.

Master’s degree preferred.

Experience:

Minimum of three (3) years of experience in software engineering, with at least 1+ year focused on AI exposure.
Hands-on experience with AI/ML platforms, OpenAI or MS Copilot Chat.
Deep familiarity with cloud-native architectures (preferably Azure).
Experience working in an Utility IT Department.

Licenses & Certifications:

Azure Fundamentals Certification

Working Conditions:

Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.

#LI-KS1

#corpajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$87,230.00-$96,920.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.

Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.

Success Profile

What makes a successful Corporate member?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.

Employee Testimonials

Manius,
Staff Accountant

Meet Manius

“I joined Eversource in the hopes to grow and become more than what’s expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone. To grow, better yet define who I will be, and this has streamed my ambition to explore and introduce my skillsets to become an asset to the company. I am me, I am different in all aspects, I will continue to learn and grow. Most importantly I will push for change, more modern development to catchup to the forever changing era. I am Manius, l Staff Accountant in Plant Accounting and a Co-Lead to the Multicultural BRG, my head held high with respect to everyone.”

Kara, Manager of Financial
Planning & Budgets

Meet Kara

“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”

Job Description