Job Description

Associate Account Executive, Project Management

02/10/2026

Locations: Westwood, Massachusetts

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Under direct supervision, assists in managing Third Party Projects in Massachusetts to ensure all phases of projects are completed efficiently, within scope, and on schedule. Works closely with personnel throughout the Eversource Company to engineer, design, permit and construct assigned projects. Primary duties include working with and managing customer expectations throughout all their projects.

Essential Functions:

Primary point of contact and transacts all Eversource business with assigned customers with a focus on positive customer experience.
Maintains account contacts and other pertinent information for all assigned customers.
Establish relationships and partnerships with assigned customers and business leaders. Develops multiple points of contact and relationships with assigned customers.
Manages projects and develops a role with various departments to create and provide customized options and solutions.
Participates in strategic teams, as requested, provide ideas and perspective to improve operational processes.
Keeps management informed of business activities and trends. Anticipates and reports on situations or problems.
Assists in contacting major customers and municipalities during emergencies. Actively participates and supports other internal departments during emergency situations.
Participates in and supports the Company’s environmental and safety initiatives.
Supports Division Operations, including Line Department, Underground, New Service and Metering, plus interface as needed with customers and other field groups, including Engineering and Test department.

Qualifications:

Technical Knowledge/Skill:

Requires preliminary knowledge in the theoretical and practical application of project management techniques and tools including project management software.
Effective time management and multi-tasking skills
Effective written and oral communication skills.

Education:

Bachelor’s Degree in Engineering (preferred); Business, related discipline or equivalent experience

Experience:

Zero (0) plus years of experience.
One (1) plus years in electric utility construction or project management experience preferred.

Licenses & Certifications:

Valid Motor Vehicle Operator’s License required.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$82,420.00-$91,580.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description