Manager, Strategic Sales and Account Management- GAS

07/23/2025

Locations: Westborough, Massachusetts; Brockton, Massachusetts

Role and Scope of Position:
This position is responsible for managing all activities of the Customer Thermal Solutions Strategic Sales and Account Management organization. This position ensures efficient and effective coordination of customer service issues between the Company and its strategic customers. This position also ensures the effective facilitation of new customer connection requests, introduction of new services and/or technologies to strategic customers and value-added services revenue. Contributes to the Company by continually improving the Company’s competitive position.

Essential Functions: 

• Develops and implements the strategic plan for the department which addresses customer service, sales activities, new customer connects, corporate initiatives and process improvements.
• Implements Company policies and procedures including line extensions, rate terms and conditions, load and revenue estimation, supplier terms and conditions.
• Develops and implements Company policies and procedures to ensure high quality working relationships with gas customers.
• Participates on, and leads, cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth and maintains effective working relationships with other departments such as Billing, Metering, Call Center, Corporate Relations, Engineering and Construction.
• Works cross functionally to manage and improve all Customer Thermal Solutions sales customer service activities.  These include new customer connections, corporate positioning, customer service, energy efficiency, new service offerings and other value-added services.
• Selects, assigns, establishes goals, motivates, coaches and develops Customer Thermal Solutions Sales & Marketing employees.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires excellent verbal and written communication skills, strong interpersonal and management skills and strong business acumen. 
• Requires technical knowledge of gas distribution systems. 
• Requires knowledge of Company policies and procedures. 
• Ability to use PC desktop applications (e.g., Microsoft Word, Excel, PowerPoint and E:Mail).
• Proficient in use of Salesforce CRM

Education:                                  

• Bachelor’s Degree in Marketing, Engineering, Business Administration, related discipline or equivalent experience
• Master’s Degree preferred

Experience:                                  

• Minimum of ten (10) to twelve (12) years in marketing, sales or general business management
• Gas experience preferred                             

Licenses & Certifications:

• None

Working Conditions:

• Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating.  Job can require visits to customer sites which may include driving.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.

Mental Aspects:

• Work includes presenting, evaluating, interpreting, organizing, analyzing and presenting. 
• This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Please submit a resume with your application.

#gasajd

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$136,220.00-$151,360.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor