Manager, Gas Restoration (Eastern MA)

09/12/2025

Locations: Westborough, Massachusetts; Brockton, Massachusetts; Hyde Park, Massachusetts; Somerville, Massachusetts; Southborough, Massachusetts; Wrentham, Massachusetts

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

The Manager of Gas Restoration is responsible for overseeing and coordinating all activities related to the restoration of gas service following planned or emergency outages. This role ensures the safe, efficient, and timely restoration of service while maintaining compliance with all regulatory and safety standards. The manager leads a team of field personnel and collaborates with internal departments, emergency services, and external stakeholders.

Essential Functions: 

• Supervise daily operations related to gas restoration, including scheduling, dispatching, and field crew management.
• Manage, train, and develop a team of gas restoration supervisors, paving coordinators, and support staff.
• Foster a culture of safety, accountability, and continuous improvement.
• Communicate with customers, municipalities, emergency responders, and regulatory agencies during restoration events.
• Develop and maintain emergency response and restoration plans.
• Analyze restoration data and prepare reports on performance, compliance, and improvement opportunities.

• Manage budgets and resource allocation for restoration operations.

Core Tasks

• Lead and manage gas restoration work.
• Direct field crews during restoration activities.
• Ensure proper deployment of personnel, equipment, and materials.
• Monitor progress and adjust plans as needed to meet safety and restoration goals.
• Enforce adherence to OSHA, DOT, DPU, and company safety standards.
• Conduct safety audits and incident investigations.
• Serve as the primary point of contact for internal departments, customers, and external agencies during restoration events.
• Develop and maintain gas restoration plans and procedures.
• Track restoration metrics (e.g. duration, customer impact).
• Oversee procurement and maintenance of restoration tools and equipment.
• Manages performance by reviewing and evaluating work of employees.  Identifies, builds consensus and communicates performance measures and expected performance levels. 
• Ensures compliance with Company work rules and procedures.  Understands and complies with the labor contract and works to resolve initial grievances.  Initiates appropriate disciplinary action, when required.
• Develops and maintains a relationship with Operations, Engineering and Integration management and users of the solutions to ensure systems and processes are functioning and used as designed.
• Responsible for improving processes and streamlining business operations and practices as well as maintaining reports and metrics for the department.
• Ensure 100% compliance to established Standard Operating Procedures.
• Develop and implement process improvements to provide effective and efficient operations.

Safety & Compliance Management (with DPU Integration)

• Ensure full compliance with Massachusetts DPU regulations, including 220 CMR 101.00, which mandates adherence to federal pipeline safety standards (49 CFR Part 192)
• D.T.E. 98-22 additional state-specific requirements.
• Oversee contractor compliance with DPU oversight rules, including qualifications, training, and performance monitoring.
• Ensure all restoration activities align with the Massachusetts Gas Distribution Code and
• Prepare for and respond to DPU audits, inspections, and incident investigations with complete and accurate records.
• Responsible for operating a safe, efficient and environmentally sound workplace.   Ensures the safety of personnel by taking direct preventive measures, conducting effective monthly safety meetings and ensuring all related standards, rules and laws are understood and followed.
• Maintains familiarization with federal, state and Company codes and standards to ensure compliance with all regulations.

Qualifications:

Technical Knowledge/Skill:

• Demonstrated leadership capabilities involving managing groups, using information from groups effectively, motivating employees, valuing individual contributions, and creating a sense of team.  
• Responsible for leading and communicating with employees in an honest, fair, and timely manner using sound judgment. 
• Manages department personnel development, training, and performance management. 
• Resolves employee concerns in a competent, respectful, and responsive manger, and fosters and creates a Safety Conscious Work Environment supportive of positive, honest, and open exchange of ideas and differing opinions

Education:

• Bachelor’s degree, or the equivalent combination of education and related experience is required.
• Master’s degree is desirable.

Experience:                               

• Minimum of ten (10) years of electric and/or gas utility or related experience is required. 
• Five (5) years in a management and/or leadership capacity is highly desirable.

Licenses & Certifications:  

• Valid Motor Vehicle Operator license is required.
• Will be required to obtain and maintain required Operator Qualifications.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

#gasajd

#LI-KO1

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$141,800.00-$157,550.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor