Senior Departmental Clerk
02/05/2026Locations Tilton, New Hampshire
Job Description
Senior Departmental Clerk
02/05/2026Locations: Tilton, New Hampshire
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource Energy is the largest Energy delivery company in New England. We support over 4 million customers in Connecticut, Massachusetts and New Hampshire. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!Performs a wide variety of clerical tasks requiring a wide knowledge of Company, Division and/or Department procedures and practices as they relate to the assigned duties.
You will perform a variety of secretarial, clerical and administrative work requiring initiative, sound judgment, good organizational skills and the ability to prioritize and accommodate multiple tasks. Excellent interpersonal skills, the ability to communicate effectively in both the oral and written form are essential.
The salary range for this position starts at step 1 $33.76 and progresses in accordance with the union contract. Check out the career site for an overview of benefits.
Regular Duties:
- Performs clerical tasks such as copying data and compiling records and reports; tabulating and posting data in books; preparing, issuing and distributing receipts, bills, invoices, statements and checks; computing wages, taxes, premiums, commissions and payments; preparing inventory records; opening and sorting incoming mail, answering correspondence with standard replies; preparing outgoing mail, proofreading records and forms; receiving and processing customer and internal complaints, inquiries, and orders; and other similar activities.
- Types a wide variety of forms, records and reports which may include confidential material. May record and transcribe dictation on a limited basis.
- Performs data entry on mainframes and personal computers. Works with databases and spreadsheets. Records and verifies a variety of data.
- Maintains and updates filing systems.
- Completes complex assignments which may be of a special, confidential or infrequent nature.
- Provides guidance and training.
- Exercises judgment to apply standard practice to a given situation.
- Handles non-routine inquiries and determines whether or not standard replies can be adjusted to the situation.
Background:
Required: High school diploma or equivalent.
Four (4) years directly related clerical experience.
Helpful: Associate's degree in Secretarial Sciences; courses in word processing, communications, math, personal computers.
Required Skills:
The ability to: use clear and concise written and verbal communication techniques; type accurately; work on a word processor; perform basic math functions; operate a terminal console; alphabetize; follow moderate to complex instructions; apply independent judgment in an exceptional situation; operate various office machinery; and train and instruct. Good organizational skills.
A working knowledge of the company organization, policies, practices and procedures. Computer experience including Microsoft Word, Excel, Access, Maximo, OMS, DARS, and Workforce/Workday is strongly preferred.
License(s)/Certificate(s): None required.
Source of Direction:
Will vary according to assignment.
Note: This description does not describe all of the responsibilities inherent in this job. It provides as much detail as necessary to distinguish this job from all other jobs. In addition, the requirements list are not all inclusive. Management has the right to make determinations based upon individual circumstances.
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.
About us
We are Eversource
Success Profile
What makes a successful Customer Group employee?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
Career Path
-
Associates
-
Reps
-
Supervisors
-
Managers
Employee Testimonials
Chad, Customer
Experience Analyst
Meet Chad
“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”
Lezanne, Contact Center
Billing Representative
Meet Lezanne
“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”
Candaliza, Contact
Center Representative
Meet Candaliza
“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”
Job Description
Senior Departmental Clerk
02/05/2026Locations: Tilton, New Hampshire
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource Energy is the largest Energy delivery company in New England. We support over 4 million customers in Connecticut, Massachusetts and New Hampshire. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!!Performs a wide variety of clerical tasks requiring a wide knowledge of Company, Division and/or Department procedures and practices as they relate to the assigned duties.
You will perform a variety of secretarial, clerical and administrative work requiring initiative, sound judgment, good organizational skills and the ability to prioritize and accommodate multiple tasks. Excellent interpersonal skills, the ability to communicate effectively in both the oral and written form are essential.
The salary range for this position starts at step 1 $33.76 and progresses in accordance with the union contract. Check out the career site for an overview of benefits.
Regular Duties:
- Performs clerical tasks such as copying data and compiling records and reports; tabulating and posting data in books; preparing, issuing and distributing receipts, bills, invoices, statements and checks; computing wages, taxes, premiums, commissions and payments; preparing inventory records; opening and sorting incoming mail, answering correspondence with standard replies; preparing outgoing mail, proofreading records and forms; receiving and processing customer and internal complaints, inquiries, and orders; and other similar activities.
- Types a wide variety of forms, records and reports which may include confidential material. May record and transcribe dictation on a limited basis.
- Performs data entry on mainframes and personal computers. Works with databases and spreadsheets. Records and verifies a variety of data.
- Maintains and updates filing systems.
- Completes complex assignments which may be of a special, confidential or infrequent nature.
- Provides guidance and training.
- Exercises judgment to apply standard practice to a given situation.
- Handles non-routine inquiries and determines whether or not standard replies can be adjusted to the situation.
Background:
Required: High school diploma or equivalent.
Four (4) years directly related clerical experience.
Helpful: Associate's degree in Secretarial Sciences; courses in word processing, communications, math, personal computers.
Required Skills:
The ability to: use clear and concise written and verbal communication techniques; type accurately; work on a word processor; perform basic math functions; operate a terminal console; alphabetize; follow moderate to complex instructions; apply independent judgment in an exceptional situation; operate various office machinery; and train and instruct. Good organizational skills.
A working knowledge of the company organization, policies, practices and procedures. Computer experience including Microsoft Word, Excel, Access, Maximo, OMS, DARS, and Workforce/Workday is strongly preferred.
License(s)/Certificate(s): None required.
Source of Direction:
Will vary according to assignment.
Note: This description does not describe all of the responsibilities inherent in this job. It provides as much detail as necessary to distinguish this job from all other jobs. In addition, the requirements list are not all inclusive. Management has the right to make determinations based upon individual circumstances.
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Penni McLean Conner is executive vice president at Eversource.
Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.
Five ways we can work together to help communities in need
- Promote economic justice and stability
- Reimagine the safety net
- Respond to the growing eviction crisis
- Create deeply affordable housing and expand supportive services
- Increase access to early education.
We're committed to:
- Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
- Achieving carbon neutrality in our operations by 2030
- Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
- Investing in the innovation of energy infrastructure and new technologies
