Manager, Electric Service (RSO)

12/05/2025

Locations: Springfield, Massachusetts

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

This position is jointly accountable, with other Electric Operations Managers, for providing safe, reliable and cost-effective electric service to customers.
This position is primarily responsible for coordinating work performed on the electric system and response to customer outage. This position oversees a highly skilled system operations and troubleshooting personnel at energy management/service centers on a 24 hour, 7-day per week basis. This position also requires frequent off-hour interactions with staff and other stakeholders.

Essential Functions: 

• Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process.  Analyzes and recommends resource levels to plan, develop and implement policies and practices.  Monitors operating and financial objectives and ensures alignment with organization and corporate goals.

• Develops dispatch/trouble staff.  Implements programs to ensure employees possess technical and behavioral skills required to support operating plans.  Manages, selects, coaches and develops staff.

• Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization.

• Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch.  Assists in the planning and implementation of technological enhancements for the Energy Management Centers.

• Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes.

• Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts.

• Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards.

Qualifications:

Technical Knowledge/Skill:

• Requires a comprehensive understanding of the Company’s transmission and distribution network.

• Ability to manage multiple priorities to effectively meet service level commitments.

• Ability to influence and lead people to assure teamwork and customer satisfaction. 

• Must be able to work with many different constituents, departments, and varied skilled and professional employees to resolve conflicts as needed. 

• Must be able to understand strategic and tactical business issues, and effectively communicate important corporate and customer issues to employees.

Education:

• Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience.  MS in Engineering or MBA preferred.

Experience:        

• Ten (10) or more years managing or supervising groups engaged in transmission/distribution or related activities.  Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management.                      

Licenses & Certifications:

• Valid Motor Vehicle Operators License is required.

Working Conditions:

• Must be available to work emergency restoration assignment as required.

• Must be available to travel between MA/CT/NH as necessary.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$161,310.00-$179,230.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor