Manager, Gas Meter Services

05/19/2025

Locations: Southborough, Massachusetts; Hyde Park, Massachusetts

Provides direction for all aspects of planning, managing and coordinating all gas meter service activities. Accountability includes, but is not limited to, public and employee safety, O&M budgeting control, meter & service operations, and field collection activities. Individual is responsible for all aspects of Meter Service activities within assigned area; manages the financial activities associated with the area of responsibility, replacement of gas meters, customer requested service, and staffing, etc.; responsible for satisfying regulatory compliance within assigned area; and provides support in the negotiation and administration of labor contracts for unit employees in Gas Meter Services.

Essential Functions: 

• Leadership – This position requires skills that enable motivation of management and union employees. Must possess the ability to provide clear direction, provide constructive feedback to employees.  Possess the ability to train, mentor, structure and lead a successful team.
• Safety and code compliance – Must possess a full understanding of federal, state, company codes and standards, ensuring compliance. Responsible for the area’s safety program, enhancing and ensuring customer and employee safety.
• Emergency response – Each area manager must have a comprehensive operating knowledge of their area to allow them too effectively and safely conduct emergency response. Customer and employee’s safety as well as system reliability depend on the manager’s ability to appropriately react under emergency conditions.
• Financial skills – The area manager is responsible for developing and maintaining budget adherence. Responsible for ensuring the department runs efficiently within the committed budget. Managers are expected to develop creative solutions to improve productivity and efficiency, including utilizing new technology when possible.
• Customer Service – The area manager must understand the fundamentals of providing excellent customer service. Ensure that area goals are met while providing superior customer service.
• This position requires the manager provide clear direction to employees. Customers and employee safety and system reliability depend on clear communication and dynamic training. The manager must provide clear direction and effective problem resolution. Must possess vast operating knowledge to allow for excellent judgment and sound decision-making ability.
• Must be able to wear required PPE in accordance with all applicable laws and regulations. May be required to wear Self Contained Breathing Apparatus (SCBA).

Qualifications:

Technical Knowledge/Skill:

• Requires knowledge of design and construction of gas distribution facilities and equipment, as well as the codes and regulations that govern the operation and maintenance of the gas distribution system. 
• Requires knowledge of the theoretical and practical application of project management techniques, tools and software. 

Education:

• Requires a Bachelor’s Degree in Business, related discipline or equivalent experience. 
• Master’s Degree or MBA preferred. 

Experience: 

• Minimum of ten (10) or more years of related gas experience.
• Previous supervisory is strongly preferred.         

Licenses & Certifications:

• Valid Motor Vehicle Operator License is required, D.O.T. preferred.
• Will be required to obtain and maintain Operator Qualifications.

Working Conditions:

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in an office environment which requires sitting, standing and general movement throughout the office area. 
• Manages multiple tasks in multiple locations at one time.  This will require visiting multiple locations on a frequent basis. 
• Attends to problems in off-hours and for extended periods, if necessary.

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Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$142,800.00-$158,670.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor