Job Description

Supervisor, Meter Technical

09/25/2025

Locations: Somerville, Massachusetts; Southborough, Massachusetts

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

Responsible for the timely and effective completion of meter field service orders, meter tests and communication of results back to initiating department or process.

Essential Functions:

Recruits, develops, and supervises staff which includes training, scheduling, interpreting/administering of union contracts and conflict resolution.
Supervises testing, repairing and calibration of meters, meter devices and metering equipment.
Identifies and communicates group and individual performance measures and expected performance levels, assesses team/individual performance, and realigns performance measures, as appropriate.
Ensures compliance with regulations and Company policies, changing operating procedures, as necessary.
Effectively interacts with customers and resolves concerns, as necessary.
Assists in the design of meter and service installations.

Qualifications:

Technical Knowledge/Skill:

Ability to use PC desktop applications (e.g., Microsoft Word, Excel, Email)
Requires ability to effectively conduct field audits
Requires familiarity with Company operating and safety procedures as related to field and metering activities
Knowledge of both State and National Electrical Code, particularly as it pertains to service and the Company’s billing processes and systems preferred

Education:

Bachelor’s degree in Electrical Engineering, Business, or equivalent experience

Experience:

Five (5) plus years of related experience required.
Experience in the areas of metering or engineering preferred
Supervisory experience in a union environment preferred

Licenses & Certifications:

Requires a valid driver’s license

Working Conditions:

Must be available to travel between MA/CT/NH as necessary.
Work is performed primarily in an office and field environment.
Requires ability to perform physical aspects of field services including walking, climbing stairs, installing and removing meters.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$122,290.00-$135,880.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description