Job Description

Senior Engineer, Meter Operations (Hybrid)

04/23/2025

Locations: New Britain, Connecticut

Our Senior Engineer within Meter Operations works on a variety of metering installations, including nonstandard, complex industrial and commercial, municipal, special contract, cogeneration, mandated load study and research metering installations. Establishes projects, designs installations, specifies equipment for and evaluates bids, orders equipment, schedules delivery, establishes requirements, coordinates and oversees installation, instructs, and trains staff and/or area metering personnel in test and installation of equipment. Plans, develops, and participates in the implementation of standardized and specialized policies, procedures, programs, specifications, methods, testing and requirements for electric metering on the Eversource System. Provides engineering and technical expertise to others.

This is a hybrid role. The first three months are fulltime in the office.

Essential Functions

Explains concepts of new metering equipment to customers, management, engineering, computer, and technical personnel.
Reviews distributed generation projects to ensure metering is to Eversource standards and requirements.
Creates processes or procedures related to meter reviews and work orders
Provides engineering and technical expertise to field forces engaged in carrying out approved electric metering programs and procedures.
Oversees and participates in the test and evaluation of new meters and equipment and provides recommendations.
Studies, analyzes, and recommends use of new concepts in the art of metering.
Participates in the development of standardized test procedures and schedules for electric meters, associated metering devices, instrument transformers and test equipment in use.
Designs and develops for approval standard metering‑installation methods and procedures.
Provides functional and/or on‑site assistance, guidance and instruction in the analysis and resolution of incorrect metering of an unusual nature, such as that resulting from defective equipment, improper installation, incorrect application, etc.
Provides engineering and technical expertise and counsel to other departments on the installation, operation and costs associated with meters and related equipment.
Participates in the development of metering requirements and procedures and the design of metering systems for interconnecting companies, railroads, municipals, and sale for resale customers.
Provides work direction to lower‑level technical personnel in the performance of above and similar duties.

Qualifications

Technical Knowledge/Skill:

Knowledge of power systems, communications (Modbus, DNP3, TCP/IP, etc.) and basic electricity
Ability to analyze data and information pertaining to electric metering, determine facts and make decisions accordingly.
Thorough knowledge and understanding of state and national electric codes.
Ability to communicate and work effectively with all levels of the organization and with counterparts in outside organizations.

Education and Experience:

Bachelor’s degree in electrical engineering with 5+ years of related experiences or associate degree in a related discipline with 10+ years of related experience
Master’s degree preferred.
Experience with Advanced Meter Infrastructure (AMI) systems preferred
Experience within a utility is preferred

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Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$125,680.00-$139,640.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description