Regulatory Relations Specialist NH (Hybrid)
04/16/2025Locations Manchester, New Hampshire
Job Description
Regulatory Relations Specialist NH (Hybrid)
04/16/2025Locations: Manchester, New Hampshire
This position is responsible for establishing an open line of communications with the New Hampshire DOE (Department of Energy) consumer division on all matters relating to Eversource.
Under general direction, responsible for utilizing superior judgement to manage all residential and commercial customer complaints escalated through state regulatory agencies and state elected officials in the Eversource service territory as well as representing Eversource at requested meetings with regulatory staff members and low-income agencies.
This is a hybrid role. The first three months are fulltime in the office.
Essential Functions:
- Negotiates settlements and binding agreements on behalf of Eversource regulated companies on related disputed accounts.
- Represents Eversource regulated companies at requested meetings involving interpretation of regulations, policies or procedures related to various issues.
- Collaborates with other departments within the company to resolve customer concerns, inquiries and problems under tight deadlines.
- Under direction of the Manager, provides training and makes presentations on the customer billing and termination regulations as required.
- Identifies root cause of complaints and makes recommendations to internal departments for resolution.
- Prepares comprehensive monthly and/or quarterly reports to senior management to benchmark against other utilities within the state.
- Supports the Regulatory Officer and/or State Liaison Specialists during storm events.
- Identifies emerging trends in customer complaints and reasons behind them and makes recommendations to manager for resolution.
- Responds to internal and external requests for reports detailing complaints totals, categories, and resolutions, often in support of regulatory proceedings.
- Maintains strong professional relationships with regulatory staff members, boards and commissions that interact with state regulatory bodies.
- Monitors and analyzes the impact emerging or revised regulations will have on Eversource customers.
- Keeps up to date with Company’s Customer Care training, policies, and procedures.
- Maintains knowledge of regulator standards to ensure proper regulatory body adherence.
- Monitors business processes, policies, and procedures to ensure compliance with requirements.
- Provides expertise and guidance in interpreting agency guidelines.
- Handles various aspects of financial responsibility for Neighbor Helping Neighbor such as: monthly bank deposits, preparing financial documents for yearly audit, filing tax extensions, balancing bank statements, preparing the quarterly report for the NHN Treasurer, answering customer Emails, handling accounts payable and accounts receivable, etc.
Qualifications:
Technical Knowledge/Skill:
- Extensive knowledge of state regulatory process and customer service.
- Excellent communication skills, including written oral and public speaking.
- Excellent interpersonal skills.
- Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
- Work includes intensive organizational skills, strategizing, analyzing, coordinating, and implementing.
- Must be very diplomatic and can get along with all levels of management and government officials.
- Understand basic accounting.
Education:
- Bachelor’s degree in communications, Government, Business, related discipline or equivalent experience
Experience:
- Three (3) plus years broad utility experience
Licenses & Certifications:
- None
#corpajd
#LI-JB1
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$90,390.00-$100,430.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
Electric Operations is committed to providing safe and reliable electric service to Eversource customers. The organization is comprised of the following 5 major groups., Electric Field Operations, Emergency Preparedness, Planning and Scheduling, and Substation Operations and Field Engineering and Communications.
Meet Snimar
Snimar Chhabra, Director of Enterprise Data and Advanced analytics, shares why she loves helping Eversource make decisions based on data.
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Testimonials
Manius,
Staff Accountant
Meet Manius
“I joined Eversource in the hopes to grow and become more than what’s expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone. To grow, better yet define who I will be, and this has streamed my ambition to explore and introduce my skillsets to become an asset to the company. I am me, I am different in all aspects, I will continue to learn and grow. Most importantly I will push for change, more modern development to catchup to the forever changing era. I am Manius, l Staff Accountant in Plant Accounting and a Co-Lead to the Multicultural BRG, my head held high with respect to everyone.”
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”
Job Description
Regulatory Relations Specialist NH (Hybrid)
04/16/2025Locations: Manchester, New Hampshire
This position is responsible for establishing an open line of communications with the New Hampshire DOE (Department of Energy) consumer division on all matters relating to Eversource.
Under general direction, responsible for utilizing superior judgement to manage all residential and commercial customer complaints escalated through state regulatory agencies and state elected officials in the Eversource service territory as well as representing Eversource at requested meetings with regulatory staff members and low-income agencies.
This is a hybrid role. The first three months are fulltime in the office.
Essential Functions:
- Negotiates settlements and binding agreements on behalf of Eversource regulated companies on related disputed accounts.
- Represents Eversource regulated companies at requested meetings involving interpretation of regulations, policies or procedures related to various issues.
- Collaborates with other departments within the company to resolve customer concerns, inquiries and problems under tight deadlines.
- Under direction of the Manager, provides training and makes presentations on the customer billing and termination regulations as required.
- Identifies root cause of complaints and makes recommendations to internal departments for resolution.
- Prepares comprehensive monthly and/or quarterly reports to senior management to benchmark against other utilities within the state.
- Supports the Regulatory Officer and/or State Liaison Specialists during storm events.
- Identifies emerging trends in customer complaints and reasons behind them and makes recommendations to manager for resolution.
- Responds to internal and external requests for reports detailing complaints totals, categories, and resolutions, often in support of regulatory proceedings.
- Maintains strong professional relationships with regulatory staff members, boards and commissions that interact with state regulatory bodies.
- Monitors and analyzes the impact emerging or revised regulations will have on Eversource customers.
- Keeps up to date with Company’s Customer Care training, policies, and procedures.
- Maintains knowledge of regulator standards to ensure proper regulatory body adherence.
- Monitors business processes, policies, and procedures to ensure compliance with requirements.
- Provides expertise and guidance in interpreting agency guidelines.
- Handles various aspects of financial responsibility for Neighbor Helping Neighbor such as: monthly bank deposits, preparing financial documents for yearly audit, filing tax extensions, balancing bank statements, preparing the quarterly report for the NHN Treasurer, answering customer Emails, handling accounts payable and accounts receivable, etc.
Qualifications:
Technical Knowledge/Skill:
- Extensive knowledge of state regulatory process and customer service.
- Excellent communication skills, including written oral and public speaking.
- Excellent interpersonal skills.
- Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
- Work includes intensive organizational skills, strategizing, analyzing, coordinating, and implementing.
- Must be very diplomatic and can get along with all levels of management and government officials.
- Understand basic accounting.
Education:
- Bachelor’s degree in communications, Government, Business, related discipline or equivalent experience
Experience:
- Three (3) plus years broad utility experience
Licenses & Certifications:
- None
#corpajd
#LI-JB1
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$90,390.00-$100,430.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
