Job Description

Field Service Representative

06/18/2025

Locations: Lancaster, New Hampshire

Field Service Representative

POSITION SUMMARY

Records readings of watt-hour meters and associated demand attachments, obtains probed and radio frequency data, and performs credit and collection activities. Connects, disconnects, installs, removes, and inspects self-contained single phase watt-hour meters.

PRIMARY DUTIES

Collects readings both manually and automated of watt-hour and demand meters for completion of field meter orders, missed cycle reads or other purposes

Obtains probed meter and usage data.

Performs credit and collection activities.

Installs/removes single-phase self-contained watt-hour meters, including those associated with the sample test program.

Connects/disconnects single-phase self-contained watt-hour meters.

Connects/disconnects A‑base meters.

Seals meters and associated equipment.

Reports damage or evidence of tampering with meters or wiring.

Utilizes all mainframe computer applications as necessary.

Performs field investigations.

Installs and removes recording voltmeters.

Performs monthly meter inventory.

May be asked to perform the duties of an AMR Driver.

Performs other duties as assigned.

This position will have storm restoration and emergency assignments

TYPICAL REQUIREMENTS (Minimum)

Training and Experience

High School diploma or equivalent.

Prior electric utility experience preferred.

The salary range for this position starts at Step 1, $29.91 and progresses in accordance with the union contract.

Knowledge/Skills

Demonstrated understanding of and ability to apply electrical theory. Mechanical aptitude and manual dexterity. The proven abilities to: perform work safely and with minimum supervision in adverse weather conditions: present a professional image and communicate tactfully and effectively with customers; follow instructions. Clerical perception.

License(s)/Certificate(s): Motor Vehicle Operator’s license required. A proven, safe driving record is required.

Knowledge of geographical area is desirable.

SOURCE OF DIRECTION

Meter and Services Supervisor, Working Foreman

NOTE: This description does not describe all of the responsibilities inherent in this position. It provides as much detail as necessary to distinguish this position from all other positions.

Please submit a resume with your application.

#custajd

Worker Type:

Regular

Number of Openings

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description