IT Senior Analyst, Firewall Operations (Hybrid)
10/07/2025Locations East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Job Description
IT Senior Analyst, Firewall Operations (Hybrid)
10/07/2025Locations: East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.
The IT Senior Analyst, Firewall Operations is responsible for supporting the day-to-day operations, monitoring, and maintenance of Eversource’s network firewalls. This role works closely with internal teams and third-party vendors to ensure firewall performance, security, and compliance. The position is ideal for a technically skilled professional with a strong foundation in firewall technologies and a desire to grow into a leadership role.
Essential Functions:
- Monitor and maintain firewall systems to ensure optimal performance and security.
- Assist in implementing firewall changes and configurations in accordance with established policies.
- Troubleshoot and resolve firewall-related connectivity issues in collaboration with IT teams and end users.
- Support the review and documentation of firewall rules and policies.
- Participate in incident response and root cause analysis for firewall-related events.
- Contribute to process improvements and automation initiatives.
- Maintain awareness of emerging threats and technologies in the firewall and network security space.
- Create and maintain technical documentation, including architecture diagrams, technical designs, and standard operating procedures (SOPs).
- Review and validate security related Change Control requests.
- Provide off-hours support for operational issues as needed.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Working knowledge of firewall technologies (Palo Alto, Checkpoint preferred).
- Familiarity with security protocols such as TCP/IP, IPSec, NAT, and ACLs.
- Understanding of VPNs and basic network security principles.
- Exposure to DDoS protection technologies (e.g., Arbor, Akamai) is a plus.
- Experience with firewall monitoring and policy management tools (e.g., Algosec, SolarWinds) is desirable.
- Strong analytical and troubleshooting skills.
- Effective communication and documentation abilities.
Education:
- Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or equivalent experience.
Experience:
- Minimum of five (5) years of experience in firewall operations, network security, or a related IT infrastructure role.
Licenses & Certifications:
- Security or Networking certifications are a plus.
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#LI-KS1
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$117,470.00-$130,520.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
Meet Snimar
Snimar Chhabra, Director of Enterprise Data and Advanced analytics, shares why she loves helping Eversource make decisions based on data.
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Testimonials
Manius,
Staff Accountant
Meet Manius
“I joined Eversource in the hopes to grow and become more than what’s expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone. To grow, better yet define who I will be, and this has streamed my ambition to explore and introduce my skillsets to become an asset to the company. I am me, I am different in all aspects, I will continue to learn and grow. Most importantly I will push for change, more modern development to catchup to the forever changing era. I am Manius, l Staff Accountant in Plant Accounting and a Co-Lead to the Multicultural BRG, my head held high with respect to everyone.”
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”
Job Description
IT Senior Analyst, Firewall Operations (Hybrid)
10/07/2025Locations: East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.
The IT Senior Analyst, Firewall Operations is responsible for supporting the day-to-day operations, monitoring, and maintenance of Eversource’s network firewalls. This role works closely with internal teams and third-party vendors to ensure firewall performance, security, and compliance. The position is ideal for a technically skilled professional with a strong foundation in firewall technologies and a desire to grow into a leadership role.
Essential Functions:
- Monitor and maintain firewall systems to ensure optimal performance and security.
- Assist in implementing firewall changes and configurations in accordance with established policies.
- Troubleshoot and resolve firewall-related connectivity issues in collaboration with IT teams and end users.
- Support the review and documentation of firewall rules and policies.
- Participate in incident response and root cause analysis for firewall-related events.
- Contribute to process improvements and automation initiatives.
- Maintain awareness of emerging threats and technologies in the firewall and network security space.
- Create and maintain technical documentation, including architecture diagrams, technical designs, and standard operating procedures (SOPs).
- Review and validate security related Change Control requests.
- Provide off-hours support for operational issues as needed.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Working knowledge of firewall technologies (Palo Alto, Checkpoint preferred).
- Familiarity with security protocols such as TCP/IP, IPSec, NAT, and ACLs.
- Understanding of VPNs and basic network security principles.
- Exposure to DDoS protection technologies (e.g., Arbor, Akamai) is a plus.
- Experience with firewall monitoring and policy management tools (e.g., Algosec, SolarWinds) is desirable.
- Strong analytical and troubleshooting skills.
- Effective communication and documentation abilities.
Education:
- Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or equivalent experience.
Experience:
- Minimum of five (5) years of experience in firewall operations, network security, or a related IT infrastructure role.
Licenses & Certifications:
- Security or Networking certifications are a plus.
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#LI-KS1
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$117,470.00-$130,520.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
