IT Senior Analyst, Firewall Operations (Hybrid)

10/07/2025

Locations: East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

The IT Senior Analyst, Firewall Operations is responsible for supporting the day-to-day operations, monitoring, and maintenance of Eversource’s network firewalls. This role works closely with internal teams and third-party vendors to ensure firewall performance, security, and compliance. The position is ideal for a technically skilled professional with a strong foundation in firewall technologies and a desire to grow into a leadership role.

Essential Functions: 

• Monitor and maintain firewall systems to ensure optimal performance and security.
• Assist in implementing firewall changes and configurations in accordance with established policies.
• Troubleshoot and resolve firewall-related connectivity issues in collaboration with IT teams and end users.
• Support the review and documentation of firewall rules and policies.
• Participate in incident response and root cause analysis for firewall-related events.
• Contribute to process improvements and automation initiatives.
• Maintain awareness of emerging threats and technologies in the firewall and network security space.
• Create and maintain technical documentation, including architecture diagrams, technical designs, and standard operating procedures (SOPs).
• Review and validate security related Change Control requests.
• Provide off-hours support for operational issues as needed.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Working knowledge of firewall technologies (Palo Alto, Checkpoint preferred).
• Familiarity with security protocols such as TCP/IP, IPSec, NAT, and ACLs.
• Understanding of VPNs and basic network security principles.
• Exposure to DDoS protection technologies (e.g., Arbor, Akamai) is a plus.
• Experience with firewall monitoring and policy management tools (e.g., Algosec, SolarWinds) is desirable.
• Strong analytical and troubleshooting skills.
• Effective communication and documentation abilities.

Education:

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or equivalent experience.

Experience:  

• Minimum of five (5) years of experience in firewall operations, network security, or a related IT infrastructure role.

Licenses & Certifications:

• Security or Networking certifications are a plus.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$117,470.00-$130,520.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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