Analyst, System Operations Training & Procedures (Hybrid)

05/22/2025

Locations: East Berlin, Connecticut; Dorchester, Massachusetts; Manchester, New Hampshire

This role plays a crucial part in ensuring operational efficiency and compliance at Eversource by maintaining accurate and up-to-date procedures and providing critical insight into the everyday operation of the Training and Procedures organization. Under limited supervision, the Analyst performs a variety of Site Administration functions, including procedure life-cycle management, document control, and records management, using technologically advanced software. This role also performs other administrative functions associated with ongoing training and procedure development activities and requires a strong command of professional and technical terminology and effective language skills.

This is a HYBRID Position. The first three months will be full-time in the office.

Essential Functions: 

• Coordinate and schedule System Operations Training and Procedure activities (resources, personnel, facilities, materials).
• Develop, maintain, and distribute training materials and procedures.
• Generate regular and ad-hoc reports and dashboards.
• Identify process improvement opportunities through data analysis.
• Assist in preparation for compliance audits.
• Collaborate with internal and external stakeholders.
• Prioritize work and maintain performance standards.
• Generate statistics and conduct analysis on System Operations Training and Procedure activities.
• Monitor System Operations Training and Procedure compliance with internal and external requirements.
• Represent System Operations Training and Procedures at meetings and on committees.
• Maintain Authorized Personnel List in compliance with applicable procedures.
• Manages the distribution of newly issued and revised procedures, averaging approximately 100 procedures per month.
• Performs and implements special assignments, such as process improvement initiatives, audits, and compliance, as well as training and knowledge sharing and system enhancements.
• Designs, implements, and helps maintain reports, dashboards, and other business intelligence tools.
• Creates Purchase Orders using Maximo.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Essential:

• Proficient knowledge of grammar, punctuation, spelling, formatting, and proofreading, ensuring complete accuracy and thoroughness of all documents.
• Ability to work quickly and accurately under tight deadlines.
• Demonstrated advanced proficiency with Power BI and Microsoft Excel, including creating spreadsheets, charts, and complex formulas.
• Familiarity with learning management and document management systems.
• Adept at producing detailed and accurate written documentation, including procedures and reports.
• Knowledge of specific electric utility distribution and transmission operations terminology.

Preferred:

• Proficient in Word and PowerPoint.
• Knowledge of company organization and departmental policies, practices, and procedures.
• Ability to communicate and work effectively with various levels of the organization.

Education:

• Bachelor's degree, or equivalent combination of education and experience.

Experience:  

• Three to five years of experience in procedure development, document management, or data analysis, preferably in a utility or regulated industry.

Licenses & Certifications:

• Microsoft Office certification preferred.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Please submit a resume with your application.

#elecajd

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$84,560.00-$93,950.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor