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RECRUITMENT FRAUD NOTICE

Supervisor, AMI Deployment

11/13/2025

Locations Dorchester, Massachusetts

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Job Description

Supervisor, AMI Deployment

11/13/2025

Locations: Dorchester, Massachusetts

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

This position is responsible for the safe, timely and efficient completion of work efforts relating to the deployment of the AMI network and AMI meters.  Ensures effective coordination among and between individuals, departments, and vendors.  Actively promotes and enforces a safety-first work environment and positive safety culture.  This supervisory position is responsible for ensuring AMI Deployment commitments are met.

Essential Functions: 

  • This position may support both AMI network and AMI meter deployments. 

  • Accountable for the safe execution of field activities.  Sets safety expectations with employees and vendors.  Resolves safety issues/concerns in an appropriate and timely manner.  Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.

  • Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.

  • Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations.  Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.

  • Ensures work complete within budgetary guidelines. 

  • Prepares, reviews, and approves time, expense, materials, and other company records in an accurate and timely manner and in accordance with established guidelines.

  • Demonstrates and role models a customer-first attitude.  Seeks to quickly resolve customer issues by collaborating with employees, other departments, and vendors.

  • Serves as a subject matter expert for AMI network and meter deployment.  Has a strong understanding of AMI technology and stays up to date with developing AMI technologies. 

  • Fulfills storm duty assignments.

  • Responsible for continuously monitoring the work planning process from initiation to close out.

  • Serves as primary construction liaison with the Customer Care, AMI operations, Installation Vendors, and field resources in addition to external stakeholders such as municipalities and other utilities.

  • Ensures that all job packages are construction ready and that the material availability is adequate to meet the construction schedule.

  • Analyzes and controls company financial budget including operations and maintenance, materials, overtime, and capital costs to include recommending opportunities to achieve financial goals and requirements.

  • Drives innovation and change in business processes by leading continuous process improvement efforts.

  • Prepares weekly/monthly status reports highlighting the key performance metrics for AMI Deployment.

  • Recommends and oversees the training programs for AMI deployment activities.

  • Oversees contractors and provides management for selected projects.

Qualifications:

Technical Knowledge/Skills:

  • Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure and/or metering operations. 

  • Possesses strong analytical and problem-solving skills.

  • Strong written and oral communication skills.

  • Must have a strong knowledge of computers and related technology and can learn and utilize available information technologies.

Education:                                   

  • A bachelor’s degree or equivalent related experience required.

Experience:

  • Five (5) plus years of related experience is required. 

  • Previous experience in electric distribution or meter operations is preferred. 

  • Previous experience in a supervisory role is also preferred.                  

Licenses & Certifications:

  • Valid Motor Vehicle License required.  D.O.T. Driver’s License preferred.

#LI-JB1

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$122,360.00-$135,960.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

About us

We are Eversource

Men at work

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Customer Focus
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

  • Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
  • Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
  • Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Benefits

Career Path

Icon Icon
  • Associates
  • Reps
  • Supervisors
  • Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description

Supervisor, AMI Deployment

11/13/2025

Locations: Dorchester, Massachusetts

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

This position is responsible for the safe, timely and efficient completion of work efforts relating to the deployment of the AMI network and AMI meters.  Ensures effective coordination among and between individuals, departments, and vendors.  Actively promotes and enforces a safety-first work environment and positive safety culture.  This supervisory position is responsible for ensuring AMI Deployment commitments are met.

Essential Functions: 

  • This position may support both AMI network and AMI meter deployments. 

  • Accountable for the safe execution of field activities.  Sets safety expectations with employees and vendors.  Resolves safety issues/concerns in an appropriate and timely manner.  Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.

  • Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.

  • Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations.  Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.

  • Ensures work complete within budgetary guidelines. 

  • Prepares, reviews, and approves time, expense, materials, and other company records in an accurate and timely manner and in accordance with established guidelines.

  • Demonstrates and role models a customer-first attitude.  Seeks to quickly resolve customer issues by collaborating with employees, other departments, and vendors.

  • Serves as a subject matter expert for AMI network and meter deployment.  Has a strong understanding of AMI technology and stays up to date with developing AMI technologies. 

  • Fulfills storm duty assignments.

  • Responsible for continuously monitoring the work planning process from initiation to close out.

  • Serves as primary construction liaison with the Customer Care, AMI operations, Installation Vendors, and field resources in addition to external stakeholders such as municipalities and other utilities.

  • Ensures that all job packages are construction ready and that the material availability is adequate to meet the construction schedule.

  • Analyzes and controls company financial budget including operations and maintenance, materials, overtime, and capital costs to include recommending opportunities to achieve financial goals and requirements.

  • Drives innovation and change in business processes by leading continuous process improvement efforts.

  • Prepares weekly/monthly status reports highlighting the key performance metrics for AMI Deployment.

  • Recommends and oversees the training programs for AMI deployment activities.

  • Oversees contractors and provides management for selected projects.

Qualifications:

Technical Knowledge/Skills:

  • Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure and/or metering operations. 

  • Possesses strong analytical and problem-solving skills.

  • Strong written and oral communication skills.

  • Must have a strong knowledge of computers and related technology and can learn and utilize available information technologies.

Education:                                   

  • A bachelor’s degree or equivalent related experience required.

Experience:

  • Five (5) plus years of related experience is required. 

  • Previous experience in electric distribution or meter operations is preferred. 

  • Previous experience in a supervisory role is also preferred.                  

Licenses & Certifications:

  • Valid Motor Vehicle License required.  D.O.T. Driver’s License preferred.

#LI-JB1

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$122,360.00-$135,960.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Penni McLean Conner is executive vice president at Eversource.

Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.

Five ways we can work together to help communities in need

  • Promote economic justice and stability
  • Reimagine the safety net
  • Respond to the growing eviction crisis
  • Create deeply affordable housing and expand supportive services
  • Increase access to early education.

We're committed to:

  • Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
  • Achieving carbon neutrality in our operations by 2030
  • Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
  • Investing in the innovation of energy infrastructure and new technologies

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