Senior Supervisor, Technical Training (Electrical)

02/10/2025

Locations: Dorchester, Massachusetts

1. Role and Scope of Position:
This position develops and delivers technical training programs to ensure the safe, effective performance and skill development of Substation Operations, Metering, Field Design employees. Training includes instructor-led classroom, lab, and yard training incorporating both conceptual and hands-on instructional methods. Responsibilities also include assessing and evaluating employee performance and proficiency, participation in evaluation of new tools, materials, and equipment, the ongoing review of standards and procedures, conducting of quality assurance audits and supervision of field employees.

At the Senior Supervisor level, in addition to the above, responsibilities include:
• Serving as the local technical lead or coach for other supervisors
• Developing and coaching other supervisors in various aspects of their role
• Authorizing re-allocation of resources in situations where conflicting priorities exist
• Driving innovation and change in business processes
• Leading area work center activities during manager absence
• Representing their manager at department, customer, and community meetings

This position will be located initially in Dorchester MA., and will move to Wareham MA over the summer.

Essential Functions: 

• Works with field personnel and supervisors to analyze job tasks and current field performance to determine training needs and program content.
• Effectively implements training programs and field quality audit programs.
• Supervises, directs and instructs trainees during classroom, hands-on and on-the-job training assignments.
• Evaluates performance during training and follows up on students learning through field visits, observations and refresher training.
• Provides updates and incorporates new procedures and revisions into training programs and reviews work with vendors, technical experts, engineers, field personnel to provide operational input into the selection and operation on new equipment and development of new construction standards.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires knowledge of utility transmission and distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
• Working knowledge of labor contracts.

Education:

• Requires a Bachelor’s Degree in Engineering, Business Administration or related discipline

Experience:

• Minimum of eight (8) years of experience in Transmission, Distribution, and/or Field Service design and/or installation, servicing customers and supervising employees.           

Compensation and Benefits:

Eversource offers a competitive total rewards program.  The annual salary range for this position is $128220.00 to $142,470.00, plus incentive.  Salary is commensurate with your experience.  Check out the career site for an overview of our benefits.

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.