Distribution Dispatcher Apprentice

10/29/2025

Locations: Dorchester, Massachusetts; New Bedford, Massachusetts; Southborough, Massachusetts

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

POSITION: Distribution Dispatcher Apprentice

DEPARTMENT: Electric Service Dispatch

LOCATION: Dorchester, MA (Mass Avenue)

(permanent location assigned after approximately 10 months of training, potential locations are: Dorchester, Southborough, or New Bedford)

CURRENTLY POSTED HOURS: Various Shifts

SCHEDULE:   Various Shifts

***Union Represented Position***

The salary range for this position starts at Step 1 $58.66 and progresses in accordance with the union contract: $58.66 - $59.36 - $60.77 - $62.65 - $67.30

As an entry-level Dispatcher, employees are engaged in an apprentice program designed to provide the knowledge, skill and experience necessary to perform the duties of a Dispatcher. Under close or directive supervision, incumbents assist the Dispatch Supervisor in the emergency and normal operation of the electric and steam distribution systems. For the purpose of learning standard work methods and to develop the necessary knowledge, skills and abilities, assignments will include work of the Dispatcher position.

It is required that incumbents progress to the position of Dispatcher. To progress to the journey level position, the incumbent must satisfactorily meet the requirement of the apprentice program including passing periodic evaluations and exams as set forth in the program.

PRIMARY DUTIES:

- Monitors, operates and maintains Network Management System including the operation of SCADA equipment.

- Plans, writes, checks, approves, directs, issues clearances and monitors orders for switching, grounding and tagging instructions for the distribution system.

- Receives trouble calls (tickets) from customer service center, analyzes the problem, initiates corrective action with appropriate district function including call-out of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, districts, etc.) of problems on the electric distribution system and associated restoration progress.

- Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.

- Assists at Division EOCs and other levels of RMTs during emergency storm restoration as assigned.

- Maintains the Company’s operations diagrams and associated databases to reflect current system status.

- Operates and maintains database for NMS system (new customers circuit changes, etc.) through existing and replacement technologies (i.e. OMS to Mobile, DMS, etc.).      
-Monitors SCADA, substation system alarms.

-Coordinates Eversource switching requirements between system operators and appropriate region and/or district personnel for assigned shift.

-Prepares, disseminates, and maintains the system operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others).

-Operates PC-based and mainframe applications.

MINIMUM QUALIFICATIONS:

1. High School diploma or equivalent (GED) required, Associate's Degree in Electrical Technology, preferred.

2. Three + years of related electrical utility experience required.

3. Must pass EEI system operator’s test and internal distribution knowledge tests.

4. Must be capable of communicating and responding effectively in person and via communication systems and equipment. Must also be able to differentiate colors in order to read the distribution system map and operate computer consoles. 

5. Must have demonstrated the ability to keep track of a variety of details, to adjust quickly to changing situations, to visualize and analyze system conditions, to apply knowledge of dispatching principles and Company regulations in the resolution of problems, to give instructions clearly concisely and to secure the cooperation of others.

6. Thorough knowledge of Overhead and Underground distribution plant & equipment, Overhead/Underground work methods, and switching & tagging procedures is a prerequisite for this position.  Knowledge will be established by successfully passing a standardized written/verbal test.

7. Ability to function under stress of emergency situations for extended periods of time.

8. Ability to analyze electric distribution system problems and act accordingly.

#elecajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

6

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor