Job Description

Project Manager, Customer Care (Hybrid Schedule)

11/05/2026

Locations: Westwood, Massachusetts; Dorchester, Massachusetts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The Project Manager (Customer Care) serves as lead of construction activities for all customer work including New Customer Connect Large Projects and DER/Solar Projects.

Essential Functions:

Provide overall management of the project with knowledge & experience in all segments (overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations), including schedule and budget management.
Advises project teams on progress and financial status for projects and/or other strategic objectives
Develops and maintains construction schedules
Provides support and updates to project teams and management as needed.
Tracks internal activities and WO progression and ensures budget adherence
Meets with customers on site and with internal resources as needed.
Works with appropriate internal teams to ensure SLA's and timeline requirements are met.
Attends work center plannings meetings
Manages the invoicing and payments for projects
Tracks all the equipment needed for the project
Works with the Engineering Department’s Rights Team and Legal Department for Licenses and Easements
Prepares and delivers presentations summarizing financial status and economics of projects

Qualifications:

Technical Knowledge/Skill:

Understanding of electrical utility infrastructure

Overhead
Underground
Sub-Station
TNVs
SNVs
Customer Stations
SCs

Strong project management skill:

Extensive skills including the ability to draw sound conclusions and act decisively
Demonstrated safety professional
Ability to see the “big picture” and be customer centric
Strategic and tactical project management skills
Be able to handle multiple projects of various degrees of complexity
Strong detail orientation as well as the ability to be thorough and precise
Ability to work and communicate effectively with various levels of the organization
Team leadership and membership.
Strong customer service orientation.
Strong functional understanding of computerized business systems.
Demonstrated skill with applications (specifically Maximo, Power Track and PowerClerk, Omni, Adept, iTOA)
Ability to multi-task and shift among multiple priorities simultaneously
Ability to communicate complex technical information to non-technical audiences through both written and spoken communications.
Initiative and personal ownership.
Thorough understanding of the Eversource organization

Education:

Bachelor’s Degree in Business Administration, Engineering, or other closely related discipline required. MBA; other advanced degree; formal project management certification or completed coursework; or related professional designations are strongly preferred.

Experience:

Five (5) or more years of progressively responsible hands-on experience that includes project-related management and experience with electrical infrastructure. Experience within a regulated environment highly preferred.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$127,500.00-$141,670.00

Worker Type:

Regular

Number of Openings:

2

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description