Customer Service Representative
04/27/2026Locations Westwood, Massachusetts
Job Description
Customer Service Representative
04/27/2026Locations: Westwood, Massachusetts
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Bilingual Customer Service RepresentativeRepresentante de servicio al cliente - Westwood
Descripción del trabajo
Representante de servicio al cliente - Centro de contacto de Westwood
Se desea la habilidad de comunicarse excelentemente por escrito y verbal en Inglés y Español.
LA ENERGÍA NOS JUNTA
En Eversource, trabajará para la empresa de suministro de energía más grande de Nueva Inglaterra y prestará servicios a más de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendrá una variedad de oportunidades para avanzar en su carrera, ya sea en servicio al cliente, el área de oficios, una función corporativa o grupos técnicos. Únase a nosotros en este increíble viaje para crear un futuro mejor.
Representante de Servicio al Cliente
Como asesor energético resolverá oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido, salario generoso, beneficios médicos, reembolso de educación, plan de ahorro para la jubilación y oportunidades de avance profesional.
Los solicitantes interesados en trabajar en un entorno de centro de llamadas 24 horas al día, 7 días a la semana deben presentar su solicitud. Los representantes de servicio al cliente son responsables de manejar todas las consultas de servicio al cliente, por teléfono, correo, Internet, videoconferencia o en persona, para productos y servicios existentes. El objetivo principal de este puesto es garantizar la resolución oportuna de las consultas de los clientes. El Representante de Servicio al Cliente es responsable de preparar y mantener los registros necesarios asociados con el contacto con el cliente. El representante de servicio al cliente debe tener sólidas habilidades analíticas, de razonamiento y negociación, y debe ser cortés, discreto y tener paciencia al tratar con los clientes, el público en general y los departamentos de interfaz en circunstancias difíciles. El representante de servicio al cliente debe demostrar la capacidad de reconocer problemas potenciales y tomar medidas correctivas, responder, priorizar, documentar y seguir las solicitudes de los clientes hasta su finalización.
Los solicitantes calificados deben enviar un currículum con su solicitud.
Ubicación: Westwood, MA
Tarifa de pago inicial: $36.30
**Posición representada por el sindicato**
Calificaciones Mínimas
-Debe tener diploma de escuela secundaria o equivalente.
-Debe tener al menos 1 año de experiencia en un entorno relacionado con clientes o título universitario.
-Debe pasar las pruebas aprobadas por la empresa.
-Debe pasar un examen de antecedentes y drogas.
Excelentes habilidades de comunicación verbal y escrita deseadas en inglés, español y/o portugués.
La capacidad de leer, escribir y hablar español y/o portugués es una ventaja.
*Se considerarán candidatos con títulos universitarios que no tengan experiencia relacionada con el cliente.
Aproveche los beneficios de trabajar para Eversource, la empresa de servicios públicos de electricidad y gas más grande de Nueva Inglaterra. Estamos orgullosos de nuestra rica historia de servicio a nuestros clientes y retribución a nuestras comunidades. Únase a nuestro equipo de atención al cliente para brindar atención dedicada a la amplia gama de necesidades de nuestros 3.6 millones de clientes. Como asesor energético resolverás oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido y oportunidades para el avance profesional.
ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.
As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.
Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries.
The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.
The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.
Qualified applicants must submit a resume with their application.
Incumbents must successfully complete company training for this position.
ILLUSTRATIVE DUTIES
Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.
Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.
Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination. Arranges for the restoration of service due to non-payment/meter alive termination. Advises customers of available payment options.
Collects monies and institutes payment agreements.
Receives calls regarding meter reading schedules and policies.
Contacts customers to relay information and provide service.
Resolves customer inquiries.
Processes billing/revenue correction action on demand and non-demand rated accounts and follows up to insure timely and accurate resolution.
Prepares, corrects, and maintains records for all unmetered use.
Provides information and support to field personnel.
Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.
Provides general information on public assistance programs, charitable organizations, and other help agencies. Provides general guidance and budgeting for service. Determines eligibility for special rates.
Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.
Determines deposit amounts based upon regulations and Company policies.
Ensures deposits for services are collected.
Interacts with customers and DOR regarding sales tax.
Performs related duties, as well as duties of Customer Service Associate, as required.
REPORTING RELATIONSHIPS
This position reports to a Supervisor/Team Leader, who reports to the Department Manager. This position may also receive direction, training and coaching from a Senior Customer Service Representative.
WORKING CONDITIONS
Works within a normal office environment.
Opportunity to participate in the Performance Based Work from Home Program.
Required to work shifts and extended hours as necessary.
Location: Westwood, MA
Starting Rate of Pay: $36.30
**Union Represented Position**
MINIMUM QUALIFICATIONS
1. Must pass Company approved SHL Customer Service Assessment.
2. Must have working knowledge of PC applications.
3. Must have earned a High School Diploma or the equivalent.
Excellent verbal and written communications skills desired in both English and Spanish.
Ability to read, write and speak Spanish is a plus.
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
10Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.
About us
We are Eversource
Success Profile
What makes a successful Customer Group employee?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Benefits
Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.
Career Path
-
Associates
-
Reps
-
Supervisors
-
Managers
Employee Testimonials
Chad, Customer
Experience Analyst
Meet Chad
“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”
Lezanne, Contact Center
Billing Representative
Meet Lezanne
“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”
Candaliza, Contact
Center Representative
Meet Candaliza
“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”
Job Description
Customer Service Representative
04/27/2026Locations: Westwood, Massachusetts
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Bilingual Customer Service RepresentativeRepresentante de servicio al cliente - Westwood
Descripción del trabajo
Representante de servicio al cliente - Centro de contacto de Westwood
Se desea la habilidad de comunicarse excelentemente por escrito y verbal en Inglés y Español.
LA ENERGÍA NOS JUNTA
En Eversource, trabajará para la empresa de suministro de energía más grande de Nueva Inglaterra y prestará servicios a más de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendrá una variedad de oportunidades para avanzar en su carrera, ya sea en servicio al cliente, el área de oficios, una función corporativa o grupos técnicos. Únase a nosotros en este increíble viaje para crear un futuro mejor.
Representante de Servicio al Cliente
Como asesor energético resolverá oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido, salario generoso, beneficios médicos, reembolso de educación, plan de ahorro para la jubilación y oportunidades de avance profesional.
Los solicitantes interesados en trabajar en un entorno de centro de llamadas 24 horas al día, 7 días a la semana deben presentar su solicitud. Los representantes de servicio al cliente son responsables de manejar todas las consultas de servicio al cliente, por teléfono, correo, Internet, videoconferencia o en persona, para productos y servicios existentes. El objetivo principal de este puesto es garantizar la resolución oportuna de las consultas de los clientes. El Representante de Servicio al Cliente es responsable de preparar y mantener los registros necesarios asociados con el contacto con el cliente. El representante de servicio al cliente debe tener sólidas habilidades analíticas, de razonamiento y negociación, y debe ser cortés, discreto y tener paciencia al tratar con los clientes, el público en general y los departamentos de interfaz en circunstancias difíciles. El representante de servicio al cliente debe demostrar la capacidad de reconocer problemas potenciales y tomar medidas correctivas, responder, priorizar, documentar y seguir las solicitudes de los clientes hasta su finalización.
Los solicitantes calificados deben enviar un currículum con su solicitud.
Ubicación: Westwood, MA
Tarifa de pago inicial: $36.30
**Posición representada por el sindicato**
Calificaciones Mínimas
-Debe tener diploma de escuela secundaria o equivalente.
-Debe tener al menos 1 año de experiencia en un entorno relacionado con clientes o título universitario.
-Debe pasar las pruebas aprobadas por la empresa.
-Debe pasar un examen de antecedentes y drogas.
Excelentes habilidades de comunicación verbal y escrita deseadas en inglés, español y/o portugués.
La capacidad de leer, escribir y hablar español y/o portugués es una ventaja.
*Se considerarán candidatos con títulos universitarios que no tengan experiencia relacionada con el cliente.
Aproveche los beneficios de trabajar para Eversource, la empresa de servicios públicos de electricidad y gas más grande de Nueva Inglaterra. Estamos orgullosos de nuestra rica historia de servicio a nuestros clientes y retribución a nuestras comunidades. Únase a nuestro equipo de atención al cliente para brindar atención dedicada a la amplia gama de necesidades de nuestros 3.6 millones de clientes. Como asesor energético resolverás oportunamente las consultas entrantes telefónicas y/o electrónicas. Este puesto le permitirá conocer la evolución de la industria energética trabajando de forma independiente y en equipo. Ofrecemos un entorno de ritmo rápido y oportunidades para el avance profesional.
ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skill trades area, a corporate function or technical groups. Join us on this amazing journey to create a brighter future.
As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.
Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services. The primary focus of this position is to insure timely resolution of customer inquiries.
The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact. The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances.
The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.
Qualified applicants must submit a resume with their application.
Incumbents must successfully complete company training for this position.
ILLUSTRATIVE DUTIES
Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.
Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.
Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination. Arranges for the restoration of service due to non-payment/meter alive termination. Advises customers of available payment options.
Collects monies and institutes payment agreements.
Receives calls regarding meter reading schedules and policies.
Contacts customers to relay information and provide service.
Resolves customer inquiries.
Processes billing/revenue correction action on demand and non-demand rated accounts and follows up to insure timely and accurate resolution.
Prepares, corrects, and maintains records for all unmetered use.
Provides information and support to field personnel.
Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.
Provides general information on public assistance programs, charitable organizations, and other help agencies. Provides general guidance and budgeting for service. Determines eligibility for special rates.
Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.
Determines deposit amounts based upon regulations and Company policies.
Ensures deposits for services are collected.
Interacts with customers and DOR regarding sales tax.
Performs related duties, as well as duties of Customer Service Associate, as required.
REPORTING RELATIONSHIPS
This position reports to a Supervisor/Team Leader, who reports to the Department Manager. This position may also receive direction, training and coaching from a Senior Customer Service Representative.
WORKING CONDITIONS
Works within a normal office environment.
Opportunity to participate in the Performance Based Work from Home Program.
Required to work shifts and extended hours as necessary.
Location: Westwood, MA
Starting Rate of Pay: $36.30
**Union Represented Position**
MINIMUM QUALIFICATIONS
1. Must pass Company approved SHL Customer Service Assessment.
2. Must have working knowledge of PC applications.
3. Must have earned a High School Diploma or the equivalent.
Excellent verbal and written communications skills desired in both English and Spanish.
Ability to read, write and speak Spanish is a plus.
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Build trusting relationships
Worker Type:
RegularNumber of Openings:
10Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Penni McLean Conner is executive vice president at Eversource.
Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.
Five ways we can work together to help communities in need
- Promote economic justice and stability
- Reimagine the safety net
- Respond to the growing eviction crisis
- Create deeply affordable housing and expand supportive services
- Increase access to early education.
We're committed to:
- Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
- Achieving carbon neutrality in our operations by 2030
- Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
- Investing in the innovation of energy infrastructure and new technologies
-
Not ready to apply?
Join our Talent Community to upload your resume and hear from our team about future opportunities.
LinkedIn Job Matcher
