Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:

This function is generally responsible for helping customers (users) perform their business function by troubleshooting their computer hardware or software problems and/or dispatching appropriate support personnel.  The Computer Technicians create, update, track and report on entries in the IT ticketing and asset management system.  This function is responsible for installing devices such as PC’s, operating systems, and software.  These tasks include unpacking components, assembling modules, performing acceptance testing routines, running diagnostic test programs, interpreting results, notifying local management and the responsible supervisor of the results, and recommending and implementing remedial action.  The incumbent reviews and coordinates these tasks with other team members to assure minimal overlap and provide prompt/organized response to requests for service.

MINIMUM QUALIFICATIONS:

1. Must have a Certified Netware Administrator (CNA), Microsoft Certified Professional (MCP), or A+ certification.

2. Must have a minimum of two years’ experience in the maintenance of computer systems, related peripheral equipment (terminals, printers/plotters) and associated software OR must have an associate’s degree in engineering or computer technology from a recognized Technical School of Collegiate Grade.

3. Must have working knowledge of Microsoft Office Suite and Windows OS.

4, Must have a general knowledge of personal computer hardware architecture, peripheral equipment, operating system software, maintenance utilities, diagnostic testing and troubleshooting techniques.

5. Must have a valid Massachusetts driver’s license.

LOCAL 369 POSTING #: 3142

DEPARTMENT: Service Desk/End User Support

RATES OF PAY:  $47.65  -  $49.39 -  $51.08  -  $55.54 - $57.91

CURRENTLY POSTED HOURS: 7:00AM – 3:30PM

SCHEDULE:  M-F

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor