Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Under direct supervision, handles the administration and support of less complex operating systems, desktop or file/print/application servers. Provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware, and the range of products and productivity tools that support the testing and production environments relating to the operating system. Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction. Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components. Plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed.

Essential Functions: 

• Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications

• Assists with analyzing business/technical and related needs and may propose suitable solutions

• Creates processes and tools to enhance and streamline support and maintenance process

• Creates revisions to existing programs, systems and procedures

• Uses appropriate tools to troubleshoot and correct deficiencies

• Conducts product research and evaluation

• Designs and implements software; handles hardware configuration

• Responsible for software installation, configuration, testing, documentation, upgrades and maintenance

• Provides technical support including trouble shooting and problem resolution

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Exceptional analytical skills

• Demonstrate strong customer focus, team membership skills and

• Good oral/written communications skills.

• Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required

• Understanding and wide application of technical principle, theories, and concepts in the field.  General knowledge of other related disciplines.   

• Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning

Education:

• Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training              

Experience:      

• Minimum of zero (0) to three (3) years of directly related experience                        

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency restoration assignment as required.

• Must be available to travel between MA/CT/NH as necessary.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$74,370.00-$82,630.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor