Job Description

Clerk GR 3 (Part Time)

08/01/2026

Locations: Springfield, Massachusetts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

JOB DESCRIPTION:

Perform administration and office support duties for the Call Center, Meter to Cash, and Integration Center. Provide clerical support to the employees and management as needed. Some of these duties will include but not limited to sorting and distribution of departmental mail, distribution of various computer reports, scanning, copying, filing, data entry, order department supplies, verify all phone lines, special projects, update all excel spreadsheets as needed. Performs other related duties as assigned in accordance with Agreement. Duties will be assigned based upon workload in collective departments.

The salary range for this position starts at Step 1 ($26.82) and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.

QUALIFICATIONS:

· High school graduate or equivalent

· Excellent communication skills, both oral and written

· Basic typing skills (35 wpm) and familiarity with personal computers required. Working knowledge of Microsoft Word, Excel and the CIS systems is a plus.

· Prior clerical experience (minimum of 6 months)

The successful candidate for this position will also possess the following qualities:

· Demonstrated ability to plan, prioritize and organize work assignments

· Demonstrated competence in completing work assignments

· Demonstrated good judgment skills, being able to apply general rules to specific situations.

· Demonstrated ability to handle business contacts with professional tact and discretion

· Possess a positive attitude toward work and employer

· Must be a team player who is consistently regular and punctual in attendance.

WAGE PROGRESSION:

Eligible for increases to maximum job rate in accordance with the Labor Agreement.

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description