Job Description

Account Executive, Distributed Generation Service Support (Hybrid Schedule)

10/27/2026

Locations: Nashua, New Hampshire

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

This role provides our business customers and standalone DG developers interested in installing Distributed Generation (DG) with a coordinated single point of contact from the initial application process through operation. Provides internal project management and leads teams to ensure internal stakeholders adhere to regulatory time frames. This role contributes to the Company by improving customer satisfaction levels and is instrumental in the Company meeting DG Goals and Regulatory requirements.

Essential Functions

Self-Sufficient - Must be able to work independently and lead teams to complete tasks on time and resolve complicated issues.
One Stop Customer Resolution - Arranges for the implementation of customer solutions by utilizing internal resources to develop, prepare and present options and solutions to the customer.
Strategic Planning - Participates in strategic planning teams to provide ideas and perspectives to improve operational processes.
Customer Relationship Management – Develops strong customer relationships that allow the Company to provide superior customer service and achieve key activities, initiatives, and goals regarding Distributed Generation.
Analyze Customer Needs – Analyze Customer needs to ensure a smooth Customer experience. Gathers information; probes and diagnoses customer service or equipment potential problems or issues related to interconnecting to the Eversource infrastructure.
Company Goals - Participates in support and ensuring Company environmental and safety goals and Company initiatives and Goals are met or exceeded.
Customer Service – Develops strategies and directs Company resources to resolve customer service issues such as: installation of new or upgraded utility service for distributed generation, billing related issues and general customer inquiries.
Regulatory Compliance – Become familiar with and operate within the regulatory framework set forth by the Public Utility Commission, Department of Energy, and any other governing body.

Qualifications

Technical Knowledge/Skill:

Excellent communication skills (verbal and written); strong interpersonal skills; management skills (leading, coaching, holding people accountable, etc.); strong business acumen and technical knowledge of electric distribution systems. Some knowledge of electrical infrastructure and operations preferred.
Ability to use PC desktop applications (e.g., Microsoft Word and Excel). Experience with Maximo and Power Clerk preferred but not required.

Education:

Requires a bachelor’s degree in Business Administration, Engineering, related discipline.

Experience:

Five (5) plus years’ experience in the Power Services Sector with a focus on Electrical Distributed Generation along with strong Project Management skills.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$97,670.00-$108,520.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description