Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position:
Develop and maintain strong working relationships with Energy Supplier (ES) accounts in New Hampshire. Manages the supplier enrollment process (EDI certification, ES training, and service contract negotiation), resolves problems and identifies individual ES account needs, administers ES contract, identifies profitable business opportunities resulting from the provision of new services, and identifies and negotiates for Company resources to capitalize on approved business opportunities. Participates in working groups and supplier-related regulatory dockets and in the planning, development, implementation, and administration of strategies pertaining to Retail Access.

Essential Functions: 

• Coordinates distribution of company resources (meter engineering, field operations, load profiling, etc.) to deliver services and resolve problems for 20 - 30 ES accounts in Connecticut and Massachusetts. Monitors revenues and costs associated with supplier services and reports results.
• Participates in contract negotiations between competitive suppliers and the distribution company including ensuring that the proper distribution company personnel are party to the negotiations, that ES’s meet the Company’s enrollment requirements, and arranging for EDI testing and supplier certification with the Information Technology organization.
• Leads the “trouble shooting” process for resolving supplier issues and addressing escalated supplier complaints. Manages “customer satisfaction” of ES accounts through regular meetings with ES representatives to review product and service issues.
• Identifies and implements profit opportunities for the Company by using knowledge of ES needs and Company capabilities to develop new products and services. Increases account penetration through the development and expansion of product and service offerings and identification of opportunities/needs for new ES products and services.
• Analyzes proposed changes in state legislation, regulations, and administrative policy for their potential impact on the Customer Experience organization. Acts as Company liaison between ES’s, Governmental Agencies and other Distribution Companies in areas concerning retail access. Provide docket administration for on-going regulatory proceedings on supplier-related issues.
• Conducts periodic Company-sponsored ES conferences.
• Manages sensitive relationships with senior level business executives.
• Represents Company through participation at local and regional “working” or technical meetings (i.e., Electronic Business Transaction Working Group, various regulatory working groups and technical meetings, etc.).

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Ability to develop and manage business relationships
• Ability to act as a key liaison and to work effectively with various organization levels within and outside of the Company
• Ability to deal with and resolve conflicts
• Ability to gather and analyze information to identify and resolve process and quality issues
• Ability to read, comprehend, interpret, and apply large quantities of complex information
• Strong detail orientation as well as the ability to be thorough and precise
• Qualitative and quantitative analyses
• Team leadership skills
• Strong spoken and written communication skills and strong negotiating skills
• Strong customer service orientation
• Ability to use and apply sound judgment
• Initiative and personal ownership
• Ability to work under pressure
• Ability to multi-task and shift among multiple priorities simultaneously
• Strong functional understanding of computerized business systems
• Demonstrated skill with MS Office, specifically Word, Excel, and PowerPoint

Education: 

• Bachelor’s degree, or the equivalent work experience
• Advanced degree is preferred

Experience:     

• Minimum of three (3) years of related experience is required preferably in account or relationship management

Licenses & Certifications: 

• Drivers License Required

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$92,210.00-$102,450.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor